We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Scope of Position
Supervision of the team, ensuring flawless operational execution, developing a strong and reliable team
infrastructure, technical expertise, knowledgeable and promotable personnel while constantly driving
efficiency, compliance with all customs regulations and company policies, profitability and growth
supporting our Vision and Mission Statement, making our promise real to all our employees and
customers.
Key Deliverables
Monitor the following key metrics and support to achieve the expected results:
People
Timely & Valuable Performance Reviews & PDP every 12 months and 1-1s every 3 months.
All team members to complete 52-hour training per year (4.33 per month).
All team members to complete all mandatory training timely.
Employee Survey (direct reports) - Use team feedback to adapt and maximize the leadership quality and impact.
Operational Excellence
Gross and Net Performance improvement
Timely RLS. Use UCE/HOLDs as required (Gross Net Performance).
Daily Performance Monitoring (Net Gross Performance)
Timely Warehouse Receipt (Freight Arrived to Entrada Log)
Timely Previo Completed (Entrada Log to Previo Completed)
Work order ready to load complete (WO Ready to Yard Out)
Outbound shipments, continuous focus in reducing dwell times (FA to RLS)
Administration and Personnel Management:
Exemplify and Teach Our Culture, Mission and Goals.
Follow the 10 Critical Success Factor and 'What's expected of a supervisor' guidelines."
Ensure that company controls, policies, procedures, processes, are understood and applied; supports in managing capacity by ensuring that the team is structured and organized, considering expected growth and volume spikes.
Oversee all aspects of warehouse staffing, including warehouse staffing capacity impacting the team.
Develop your number 2. Assist the manager in identifying talent.
Conduct daily huddles to promote teamwork and cohesiveness in the department.
Conduct individual check-ins for coaching and mentoring; provide and seek feedback.
Ensure all needs and tools required are available for the team to be successful in all areas.
Ensure coverage of operations with staff who have the appropriate certifications.
Oversee proper onboarding of new staff and continuous training of all employees within the team.
Support all Corridor TBP Employee Satisfaction initiatives.
Escalate issues to Operations Manager or MX Customs Manager, Distribution Manager as needed.
Key Responsibilities:
Operational Excellence
-Monitor and continuously improve service execution according to operational milestones:
Reduce Dwell Times (Freight Arrived to Release | Gross Performance).
Timely Warehouse Receipt (Freight Arrived to Entrada).
Timely Previo Completed (Entrada Logged to Previo Started; Previo started to Previo completed).
Workorder Ready to Load complete (WO Ready to Loaded; Loaded to Yard).
In collaboration with Operations Manager, increase productivity by contributing to the
implementation and optimization of systems and tools with the goal to increase SPP.
Daily monitoring of Previo and Data Entry discrepancy report to meet expectation.
Supervise prevent, and resolve inventory, over/short/damage, process.
Actively monitor gross and net performance and drive efficiency through continuous improvement in all cycle times (Timely RLS, Weekly Performance).
Utilize reports and monitors at the required frequency to effectively manage the operation.
Maintain highest levels of compliance with all applicable regulations by being the subject matter
expert and staying updated with changes; educating staff as needed.
Share execution results with Operations Manager weekly, address concerns and communicate
changes.
Monitor and improve key District Excellence metrics.
Customers and Business Development:
Maintain and develop relationships and business opportunities with existing customers in collaboration with account management team.
Work with T&I and account management to make certain that customer requirements are properly documented (SOPs), understood and implemented for proper processing and invoicing by the team.
Work with Trade Compliance manager to understand trend discrepancy root causes and implement necessary corrective actions.
Responsible for overall Distribution/Warehouse safety.
Finance
Ensure compliance of all financial related policies, including our credit policy.
Supervise to ensure timely and accurate billing.
Supervise to ensure that billing packages are timely sent (IVM).
Review all billed not paid and paid not billed items for proper handling and closing
Expense Control: Monitor capacity to avoid and control Over Time.
Keep track of AR status and support with resolution, as necessary.
Security, Health and Safety
Responsible to inform immediately to the Branch's Health and Safety representative any unsafe condition that could put employees at risk in the workplace environment.
Responsible to inform immediately to the Branch's Health and Safety representative all incidents or accidents, regardless if it is minor.
To be the most effective in this position we are looking for the following skills and experience:
Education: Bachelor's degree in foreign trade, preferred or equivalent convention of education and
experience.
2+ years Supervisor experience.
2+ years of experience with distribution and/or warehouse operations.
2+years' experience in MX Customs Brokerage, preferred.
Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction.
Strong interpersonal and communication skills, ability to communicate at all levels including
presentations.
Operational excellence and Customer Satisfaction oriented.
Efficiency and continues improvement focus.
Ability to relate and influence clients, service providers and employees at all levels.
Problem solving and business analytical skills.
Good time management skills.
Good project management skills.
Ability to complete work within standard procedures, guidelines and office policies.
Self-driven personality.
Strong computer skills, including knowledge of all Microsoft Office applications.
English and Spanish fluency.
All your information will be kept confidential according to EEO guidelines.
