Traffic Customer Service Rep

Saia, Inc • Houma, LA • 3d ago

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Position Summary

Assists customers through various communication channels by managing and resolving service requests. Follows up with customers and internal teams to ensure service expectations are met and exceeded.

Major Tasks and Responsibilities

Provides responsive communication to meet customer needs by delivering performance reports to ensure customer satisfaction and retention.

Assists customers with inquiries and resolves issues to improve service quality through process improvements and quality assurance initiatives.

Handles and resolves customer service requests across multiple communication channels.

Maintains calendars and follows up with customers and internal teams to ensure service levels align with customer expectations.

Identifies potential service issues and implements corrective actions to prevent disruptions in service quality.

Tracks the progress of ongoing projects and work orders to ensure timely completion.

Preferred Qualifications

High school diploma or GED.

2+ years of customer service or related experience.

Working knowledge of Microsoft Office and data analysis.

Pay Rate: $18.14 - $20.81 per hour, based on experience

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Make Your Move

At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Similar Jobs

Customer Service Associate

Raising Cane's • Houma, LA • 3d ago

Management & Administrative

Starting hiring pay at: $10.5 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In t...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Houma, LA • 4d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

4d ago

Go to Apply

Future Territory Account Managers

EquipmentShare • Houma, LA • 1w ago

Management & Administrative

Future Territory Account Manager Opportunity with EquipmentShare! EquipmentShare is accepting applications for future Territory Account Manager openings in the Houma, LA area. At EquipmentShare, we're always looking ahea...

1w ago

Go to Apply

Customer Service Representative

U-Haul • Houma, LA • 2w ago

Management & Administrative

Location: 133 Monarch Dr, Houma, Louisiana 70364 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Repres...

2w ago

Go to Apply

Supply Chain Technician

Ochsner Health • Houma, LA • 1h ago

IT & Engineering

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and ever...

1h ago

Go to Apply

Market Coordinator

Walmart • Houma, LA • 2d ago

Position Summary... What you'll do... Coordinates financial and business data management by collecting and analyzing data and information for example budgets human resource databusiness performance data compiling and rec...

2d ago

Go to Apply

Entry Level Automotive Technician - Houma, LA

The Goodyear Tire & Rubber Company • Houma, LA • 2d ago

IT & Engineering

Goodyear. More Driven. IMMEDIATELY HIRING!!! - APPLY TODAY!!! Goodyear owns and operates more than 580 tire and auto service centers nationwide.? We offer a fun, fast paced work environment, with competitive base pay.? O...

2d ago

Go to Apply

Physical Therapist - PRN (Acute and Outpatient) - Houma, Raceland and Morgan City)

Ochsner Health • Houma, LA • 1w ago

Hospital & Medical

1w ago

Go to Apply

Physical Therapist - PRN Acute and Outpatient - Raceland/Houma (Bayou/River) Region

Ochsner Health • Raceland, LA • 1w ago

Hospital & Medical

1w ago

Go to Apply

Sanitation, Warehouse

Performance Food Group • Houma, LA • 1w ago

Manufacturing & Warehouse

121905BR Job Title: Sanitation, Warehouse Location: Performance Caro (0635) Job Description: We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Pla...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.