Purpose of Position Under general supervision, performs a variety of tasks related to the determination of eligibility of clients for income maintenance programs and services; establishes initial and on-going eligibility for multiple income maintenance programs; communicates program requirements and assists program participants in understanding how to maintain eligibility; supports program participants in achieving the highest degree of independence and in addressing barriers to self-sufficiency; provides education, enrollment and assistance to managed health care enrollees; makes appropriate referrals to other community resources; and performs related work as assigned. Basic Performance Expectations of all Todd County Staff Serves as a positive example to other County personnel with regard to workplace actions, decisions, work skills, attitude and adherence to workplace policy and procedures. Has strong communication and interpersonal skills, is honest, fair and dependable. Embodies teamwork and cooperation within and across County departments and with the public. Communicates effectively with the Department Head and keeps supervisor apprised of important matters ongoing in the department. Respect all colleagues, co-workers, board members and the public and lead those around you to do the same. This position requires regular and timely attendance in accordance with the department schedule. Performs other duties as assigned or apparent. Position Specific Essential Duties and Responsibilities The following duties are normal for this position. These duties are not to be constructed as exclusive or all-inclusive. Other duties may be required as assigned. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Interviews clients to obtain necessary factual information, and verifies information received from clients. Determines eligibility and the amount of benefits for a variety of income maintenance programs, including cash, food, medical and child care assistance. Explains application procedures to individuals or groups and answers questions of individuals on how to complete the application forms. Communicates program time limits, expectations and other program requirements to the client, and serves as central point of communication for financial, child care and employment services. Advises clients on viable life options and promotes self-sufficiency. Informs applicants about managed health care, determines eligibility for enrollment in managed health care, determines the most cost-effective insurance, and resolves problems and questions from health plans, health care providers, enrollees and other staff. Performs data entry into multiple county and state computer systems and retrieves information from those systems. Re-determines eligibility and benefit amounts required by changes in a client s status, by reviewing and verifying client information, preparing budgets and related documents, and calculating benefit amounts in accordance with established benefit standards. Maintains complete and accurate records on client's eligibility for all assigned programs. Provides requisite information on new and existing cases to child support, employment services and other appropriate staff. Advises clients of case status, including explaining eligibility requirements and benefit factors, assesses client needs, and refers clients to programs and other community resources to assist them in maintaining eligibility, or in the event that the client is no longer eligible for public assistance. Responds to complaints of clients and informs clients of the right and method of appeal and other legal rights. Prepares county case for appeal hearings, documenting the actions taken by the county and provides testimony at the appeal hearing. Assists law enforcement and the county attorney s office in preparing cases for prosecution and provides testimony in court. Makes referrals to social services, when appropriate. Makes contacts with community resources as assigned. Provides input into the development and evaluation of the income maintenance unit s policies and procedures. Composes correspondence and constructs reports as needed.
