Customer Service Representative

ITW • Troy, OH • 1d ago

Job Description:

Job Summary

Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.

Responsibilities

Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines

Proactive with good decision-making skills, able to work in an empowered environment

Excellent follow-up skills and attention to detail

Project management

Handling wide and varied inquiries from customer calls & emails

Accurate entry of all assigned customer orders

Maintenance of customer requirements and pricing

EDI order monitoring and maintenance as needed

Product knowledge and the ability to answer questions regarding use and care

Minimum Qualifications

Associate Degree in Business Administration/Marketing or equivalent experience

3+ years sales and/or customer support experience

Excellent oral, interpersonal, and written communication skills

Proficient in Microsoft Office products including Word, Excel, and Outlook

Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills.

Knowledge of freight terminology and shipping procedures

Familiarity of Credit and Collections processes

Ability to read and decipher quotations and purchase orders

Ability to enter and submit orders accurately

Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team

Preferred Qualifications

Experience in Inside Sales Support for large volume accounts

Experience with Auto Quotes

Experience in CRM and Project Management

ITW

Go to Apply

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