One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or
optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life.
The world's most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results.
Here's what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:
Position Overview
The Senior Client Account Manager role at One North serves as the connection point between the client and the team doing the design, strategy, brand, and technology work. They are the day-to-day role and lead aligned to the individual initiatives (namely projects, brands, or workstreams) within a client portfolio reporting to the Client Account Director and supporting the Client Account Director in building strong relationships and expanding our footprint on accounts.
The Senior Client Account Manager nurtures relationships with the respective client stakeholders, internal stakeholders, or buyers. In addition to building trust with clients, as the main point of contact at One North, this individual is the liaison with various internal agency disciplines (Strategy, Design, Brand, Technology, and Studio Operations). The Senior Client Account Manager ensures the client work is running smoothly within the agency in partnership with the Project Manager(s) managing specific projects. This role also ensures that the client's needs and goals are being met on every project, while uncovering opportunities for account growth to be pursued in partnership with the Client Account Director. The Senior Client Account Manager knows how to articulate the market situation and can both define and solution the problem we're solving for. The Senior Client Account Manager knows how to ensure client satisfaction on complex accounts and can own the associated projects' success independently.
The Senior Client Account Manager is the link between a client and the team working on a client's account and ensures high quality experience for the client and the project team by managing expectations, ensuring clarity, and driving the effort to alignment with the strategy. Their primary responsibilities are to manage expectations between the client team and the One North team, advise clients on the progress of their accounts, ensure customer satisfaction, report to the Client Account Director on account status and growth, and encourage further business by proactively proposing organic opportunities. As a Senior Manager, they may oversee multiple accounts that are more complex and challenging in nature. In some cases, the Senior Client Account Manager should be comfortable owning strategic account planning, client retention and growth, as well as overall internal and external relationship management. The ideal Senior Client Account Manager should leverage their experience working at agencies or consulting firms to bring solutions and services to clients informed by strategic insights in digital and technology that add value to their business and leverage One North capabilities.
The ideal candidate for this position will be based in the Chicagoland area to support a flexible hybrid onsite/remote work arrangement at our downtown Chicago office.
Responsibilities
Client Relationship:
Manages the communication between an account team and their client
Keeps track of an account team's progress and reports to their client
Builds rapport with their clients and ensures customer satisfaction, retention, and growth
Performs as main client contact and manages the relationship at the workstream level
Acts as a link between the client and the company
Team Management:
Oversees the day-to-day agency efforts taking a lead role in program implementation for all @types of clients and project engagements which may include large, complex initiatives or new service offerings
Communicates client expectations and vision to cross-functional agency team
Works closely with Project Management, Strategy, Creative, Brand, and Technology to create a plan on managing projects and internal/client expectations and experience towards ?awless execution, strategic alignment, and high satisfaction
Supports Project Managers and practitioner teams with what's needed to develop and nurture ideas throughout the process
Champions the agency perspective and is persuasive and articulate when communicating work and ideas
Helps to sell in and protects ideas throughout execution
Initiates and owns briefs, estimates, scopes, reports, presentations, and other program-related activities
Executes overall account administrative tasks with support from either a Project Manager or Coordinator
Reports to Account Directors and management
Quality Implementation/Results:
Manages multiple projects from start to ?nish with an eye towards ensuring strategy and creative integrity is carried through execution
Engages in meaningful discussions with clients and partners to take actions to improve the business
Accountable for setting the highest standards and driving performance metrics
Strategy/Planning/Research:
Adds strategic value to clients and projects on an on-going basis
Promotes the company's products to encourage further business with existing clients
Proactively maintains knowledge of client's businesses, industries, and trends (as it relates to projects) in order to become a trusted resource in both internal and client conversations
Partners with practitioner teams to develop strategic recommendations
Regularly seeks out ways to add value to client/agency relationship (sharing industry trends/research, preparing decks, representing client in internal conversations, thought leadership initiatives, etc.)
Collaborates and provides input to Account Growth Plans
Contributes to the strategy for growth
Sales/Organic Growth:
Assists with Account Growth Plans and strategy and ongoing internal alignment and planning
Identifies new opportunities "from the work" to be pursued in collaboration with the Client Account Director, TEKsystems internal sales team members, Client Development team, and Studio Operations
Provides input to aide negotiations
Contributes to pricing strategy
Authors and provides SOW inputs
Advances sales opportunities by driving operational dimensions of pursuits
Handles several clients and projects in coordination with the connected sales teams
Finance/Billing:
Accountable for the healthy financial management of the workstream, monitoring all such activities carried out by the PM
Provides reporting on account health
Serves as the Client Account Director port of call on all questions related to the workstreams
Skills & Qualifications
6 or more years of experience working in an Account Manager, Engagement Manager, or Account Supervisor capacity serving Fortune 2000 and upper middle market clients
Prior agency (digital, communications, marketing, technology) or strategic consulting experience required
Client-oriented mindset focusing on overall client business/account, while remaining mindful of project specifics
Experience working in a consultative manner with clients and serving as the main point of contact
Highly collaborative, ability to work effectively with agency multidisciplinary teams and to build and maintain strong partnerships with client and extended teams
Ability to manage large scale clients and projects
Strong interpersonal skills (externally and internally) and emotional intelligence, proactive self-starter, strong presence, outstanding communication skills, and strong service orientation
Demonstrated ability to manage multiple large digital initiatives simultaneously
Ability to direct and prioritize activities to efficiently meet project and client objectives
Strong digital and experience design capabilities, proficiency, in marketing a plus
Strategic mind/skills and ability to contribute to strategic and account planning efforts; inquisitive about responding to client requests and making agency recommendations
Pay and Benefits
The pay range for this position is $87100.00 - $130700.00/yr.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Benefits are subject to change and may be subject to specific elections, plan or program terms. Our benefit plans include the following:
· Medical, dental & vision· 401(k)/Roth· Insurance (Basic/Supplemental Life & AD&D)· Short and long-term disability· Health & Dependent Care Spending Accounts (HSA & DCFSA)· Transportation benefits· Employee Assistance Program· Tuition Assistance· Time Off/Leave (PTO, Paid Family Leave)
Workplace Type
This is a hybrid position in Oak Park,IL.
Application Deadline
This position is anticipated to close on Jun 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
