Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
Security Account Manager
Pay: $98,000 - $115,000 per year depending on experience.
Location: Midland, Georgia
Must be able to walk and stand for long periods of time & work outside in the elements.
Must be over the age of 21
Must have a valid driver license
Four (4) year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
Allied Universal is looking to hire an Account Manager for our customer, Pratt & Whitney in Columbus, GA, dedicated to our mutual success.
Pratt & Whitney, A Raytheon Technologies Company, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units.
Pratt & Whitney shows that powered flight has transformed - and will continue to transform - the world. It's an engine for human progress and an instrument to rise above. With an explorer's heart and a perfectionist's grit, P&W turns possibilities into realities.
It's about more than transporting people reliably to their destinations. It's about more than providing the care and intelligence to service aircraft engines expertly. It's about innovating and engineering a new and exciting future for aviation - one in which the full potential of human progress can be unleashed.
This is how we at Pratt & Whitney approach our work, and what we are looking for in the account manager - to inspire the team to go beyond.
The ideal candidate will be self-motivated, able to work independently and in a team atmosphere, possess strong leadership skills, and perform duties with a high-degree of energy.
Some of the competences that will be included as oversight responsibilities for this position are listed below:
Security Services
Life Safety Operations
Access Control and VMS
HAZMAT Response
The Account Manager is accountable for day-to-day operations of the assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned personnel. Provides after-hour emergency response as required.
Essential Functions - Supervise the day to day security and life safety operations of the assigned client sites - Manage a team officers and responders, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support - Ensure the client site is provided with high quality services to protect people and property - Stay current with industry best practices and recommend implementation at client sites as appropriate- Build, improve and maintain effective relationships with both client and employees - Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service - Ensures all required reporting and contract compliance requirements are met.
Pratt & Whitney's operations are tightly controlled by international compliance and other regulations. With assistance and guidance from P&W's Global Security team, the successful account manager will develop and maintain training programs and operations that meet or exceed these requirements.
Assure regular communication of issues or program with Client - Handle any escalated security issues or emergency situations appropriately. - Other management responsibilities as determined by leadership - Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.) - Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site. - Meet all contractual scheduled hours with a minimum of unbilled overtime. - Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards. - Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff. - Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
Qualifications:
Four year degree
Previous contract security, emergency services, facilities management, military or law enforcement preferred.
At least 2 years of business management/operations/supervisory experience (depending on size/scope of client) preferred
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
.- Outstanding interpersonal and communications skills required
.- Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Key Competencies:
Staff Management
Financial Management
Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Driven for Results.
Additional qualifications and essential responsibilities:
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met.
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately.
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
Valid guard card/license, as required in the state for which you are applying.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.
Four year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships.
Experience in hiring, developing, motivating and retaining quality staff.
Outstanding interpersonal and communications skills required.
Ability to work in a team-oriented management environment with the ability to work independently.
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
Previous payroll, billing and scheduling experience preferred.
Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.
RESPONSIBILITIES:
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
Job ID: 2025-1386112
Location: United States-Georgia-Midland
Job Category: Account Manager, Management
