CENTRAL CUSTOMER SERVICE SPECIALIST

Stockman Bank of Montana • Miles City, MT • 2w ago

This position may be located at our Stockman branch in Billings, Great Falls, or Miles City.

Position General Responsibilities:

As a contact center specialist, this position is important to the overall customer service and operations for the entire Stockman Bank system. It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online banking, debit cards, bill pay, Zelle transfers and other various functions, via phone, chat, and email.

Employees Supervised:

None.

Education, Experience and Certification Requirements

Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

Basic Qualifications:

Demonstrated ability to provide high quality customer service

Strong written and verbal communication skills

Good organizational skills

Concentrated attention to detail

Ability to multi-task

Ability to effectively learn computer programs necessary to perform day to day tasks

Microsoft Office experience (Word, Excel, Outlook)

Ability to learn to operate common office equipment such as copy machine and phone system

Typing skills averaging 30 wpm

High School diploma or equivalency

Ability to work in a scheduled/structured environment.

Preferred:

Previous banking experience

1-2 years customer service experience

Previous experience using ITI Software Programs

Dimension of Job:

Once trained, duties will include navigation of multiple computer programs and extensive telephone/email contact and troubleshooting with external customers and other Stockman Bank employees. Having the ability to multi-task in various computer programs at one time will be beneficial in this fast-paced environment. Conduct should enhance the professional, community focused image of, and overall efforts of the bank.

For full description, which includes physical mental demands please see attachment.

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