Staff Technical Program Manager

Uber • Sunnyvale, CA • 4d ago

About the Role

The Uber Technical Program Management (TPM) team drives high-impact, cross-functional initiatives and builds frameworks to enhance the effectiveness of our engineering and product organizations. Within the Customer Obsession team, our mission is to redefine customer care through innovation, automation, and intelligent systems that deliver outstanding support experiences.

As a Staff TPM on the Customer Obsession team, you will play a critical role in executing strategic programs that enhance support systems across Uber's global platform. You will work closely with engineers, product managers, data scientists, and other stakeholders to conceptualize, implement, and optimize scalable support technologies, including generative AI. Your leadership will drive operational efficiency, service reliability, and customer satisfaction through automated and intelligent solutions.

You should be deeply technical, collaborative, and have a customer-first mindset. This role requires experience with complex systems, excellent communication skills, and the ability to lead initiatives that span teams, geographies, and business units.

What the Candidate Will Do

Lead and manage end-to-end technical programs focused on customer support and experience, driving solutions that leverage AI, automation, and data analytics.

Partner with engineering, product, data science, and operations teams to design and deliver scalable solutions for omnichannel support.

Identify and prioritize customer pain points and support inefficiencies to guide roadmap development.

Organize and align multiple cross-functional teams for efficient delivery, setting goals and clear success metrics.

Mentor team members and contribute to a culture of continuous improvement and operational excellence.

Act as the bridge between technical and non-technical stakeholders, ensuring clarity and alignment across functions.

Track progress, resolve blockers, manage risks, and report program status to leadership and stakeholders.

Basic Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).

14+ years of experience as a Technical Program Manager or Technical Lead or Engineering Manager in software or systems development.

Proven experience managing large-scale technical programs across complex, distributed systems.

Familiarity with customer support platforms or consumer facing products, AI-driven support or technology systems, or enterprise-scale automation tools.

Strong technical acumen with an ability to engage with engineers on architecture and implementation decisions.

Exceptional organizational, communication, and leadership skills.

Preferred Qualifications:

Experience working on customer support technologies or experience management platforms is a plus.

Knowledge of machine learning, natural language processing, or generative AI concepts and their applications in support systems.

Data-driven mindset with strong analytical skills to define and measure KPIs.

Ability to drive strategic alignment across diverse teams in a dynamic environment.

Experience working in high-growth or fast-paced organizations with global reach.

For San Francisco, CA-based roles: The base salary range for this role is USD$211,000 per year - USD$234,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$211,000 per year - USD$234,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Management & Administrative

NVIDIA pioneered accelerated computing to take on problems ordinary computers cannot. We innovate at the intersection of computer graphics, high performance computing, and artificial intelligence. Accelerated computing i...

1d ago

Go to Apply

SOX PMO Strategy and Operations Manager

Apple • Cupertino, CA • 1d ago

Management & Administrative

SOX PMO Strategy and Operations Manager Cupertino, California, United States Corporate Functions Summary Posted: May 30, 2025 Weekly Hours: 40 Role Number: 200606647 Are you passionate about internal controls? We are loo...

1d ago

Go to Apply

Administrative Assistant III

Aston Carter • Cupertino, CA • 1d ago

Management & Administrative

Job Description This position involves providing administrative support to a senior leader within the people organization. The successful candidate will have a collaborative and customer-focused approach, be exceptionall...

1d ago

Go to Apply

Administrative Assistant II

Abbott • Santa Clara, CA • 1d ago

Management & Administrative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.