Summary You will serve as an INFORMATION TECHNOLOGY SPECIALIST (SYSANALYSIS) in the PLANS & PROGRAMS DIV (SP10), COMMAND INFORMATION OFFICER BRANCH (SPCIO) of STRATEGIC SYSTEMS PROGRAMS. Responsibilities You will develop and/or refine policy and procedures for use of computers, network components, peripheral equipment, software, firmware, services, and related resources concerning unusual or critical problems. You will manage technical efforts to ensure reliability and accuracy to related problems that involve the generation and/or application of theories, principles, practical concepts, processes, and methods related to IT fields. You will design and conducts comprehensive IT studies where the boundaries are extremely broad and difficult to determine in advance. You will be responsible for overall budget plans for many diverse features of assigned program areas. You will take into account the costs/risks associated with operations of extremely complicated equipment, software, and unique components. You will provide authoritative technical guidance/advice to senior level managers and staff concerning unusual or critical IT problems that often affect the work of other senior engineers, administrators, support contractors. You will lead process and projects to assess, design and implement business and technical solutions to meet the emerging needs of the SSP community. You will manage the day-to-day operational and tactical aspects of multiple and/or large-scale projects. You will identify and estimate project complexity, approach, staffing, cost and alternatives using repeatable estimating models, best practices, and past experience. Requirements Conditions of Employment Qualifications For the NH-04 Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Overseeing the application of measurement and analysis tools to develop and interpret metrics for evaluating system effectiveness and identifying risks and issues, as well as, implementation of corrective and process improvement actions, as appropriate, in response to those metrics. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Ensuring customer requirements are identified to define system scope and deliverables. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Providing advice or guidance and renders decisions on specific problems brought to attention. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Monitoring project schedules, costs, and performance to identify problems, determine causes and select courses of corrective actions while recognizing the resulting impacts, risks involved, and necessary trade-offs. In addition to experience demonstrating the four competencies above, your resume must demonstrate one year of specialized experience equivalent to the next lower level NH-03 (GS-13 equivalent) or equivalent pay band in the federal service or equivalent experience in the private or public sector leading information technology projects/processes and managing technical requirements in order to assess, design and implement solutions for new or modified information systems. For the NH-03 Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Applying measurement and analysis tools to develop and interpret metrics for evaluating system effectiveness and identifying risks and issues, as well as, recommending corrective and process improvement actions, as appropriate, in response to those metrics. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Ensuring customer requirements are identified to define system scope and deliverables. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Identify specific problems and make recommendations to render issues. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Analyzing project schedules, costs, and performance to identify problems, determine causes and recommend courses of corrective actions while being cognizant of potential impacts, risks involved, and necessary trade-offs. In addition to experience demonstrating the four competencies above, your resume must demonstrate one year of specialized experience equivalent to the next lower level NH-02 (GS-11 equivalent) or equivalent pay band in the federal service or equivalent experience in the private or public sector analyzing technical requirements and recommending solutions for information technology projects to support the development, design, or testing of new or modified information systems. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is part of the Department of Defense Civilian Acquisition Workforce Personnel Demonstration Project. The NH-03 broadband level encompasses positions equivalent to GS-12 and GS-13. The NH-04 broadband level encompasses positions equivalent to GS-14 and GS-15. Salary Clarification: NH-04: $142,488 - $195,200 **This NH-04 position has a control point. NH-03: $101,401 - $156,755 This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized. Vacancies filled from this announcement may be filled at any grade level listed. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.
