Customer Service Supervisor

PENTAIR - HEADQUARTERS • Brookfield, WI • 1d ago

JOB REQUIREMENTS: Job Description: At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life\'s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for a Customer Service Supervisor to join our Residential Water Treatment (RWT) customer service team in Brookfield, WI. You will lead a team of motivated and engaged customer service and sales support professionals focused on order entry, customer resolutions, shipment accuracy resolution, international logistics, and exports/trade compliance. You will champion the growth and development of your team to continue driving cultural change that embraces continuous improvement to drive customer satisfaction and improve revenue, profitability, quality, delivery, and cost. Please note that this is a working supervisor position, and you will be expected to directly support customers as well. This is a salaried position, and you will work a hybrid work schedule, 3 days/week on-site in Brookfield, WI. #LI-Hybrid You will: Supervise, monitor, mentor, and train customer service representatives through daily operations of i.e., order entry, customer resolutions, shipment accuracy resolution, parts/inventory issues, basic product/application assistance questions, and international actions. Perform all aspects of customer service for our international customers. Meet with employees on a regular basis to review overall performance and set expectations for improvement and personal growth when applicable. Assist and advise team members in resolving problems and issues with internal and external customers. Receive escalated customer issues/complaints and resolve according to department standards and goals. Utilize key performance metrics to promote excellence and continuously raise the bar for team performance in areas such as productivity, effectiveness, and accuracy. Key Qualifications: Have earned a bachelor\'s (B.A. or B.S.) degree preferred. Equivalent customer service and leadership experience may be used in lieu of a degree. Have 5+ years\' experience in customer service, sales, or marketing, including 2+... For full info follow application link. Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity. *** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E7E8815D6B454609

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