This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7046411
Care Management Support Coordinator II
BC Forward is Looking for Care Management Support Coordinator II
Position: Care Management Support Coordinator II
Location: AZ or OR
Duration: 3 Months (Possible Extension)
Work Type: Remote
Pay Rate: \$23/hr
Position Purpose:
Supports administrative care management activities including performing
outreach, answering inbound calls, and scheduling services. Serves as a
point of contact to members, providers, and staff to resolve issues and
documents member records in accordance with current state and regulatory
guidelines.
Education/Experience:
Requires a High School diploma or GED
Requires 1 - 2 years of related experience
Provides outreach to members via phone to support with care plan
next steps, community or health plan resources, questions or
concerns related to scheduling and ongoing education for both the
member and provider throughout care/service
Provides support to members to connect them to other health plan and
community resources to ensure they are receiving high-quality
customer care/service
May apply working knowledge of assigned health plan(s) activities
and resources
Serves as the front-line support on various member and/or provider
inquiries, requests, or concerns which may include explaining care
plan procedures, and protocols
Supports member onboarding and day-to-day administrative duties
including sending out welcome letters, related correspondence, and
program educational materials to assist in the facilitation of a
successful member/provider relationship
Documents and maintains non-clinical member records to ensure
standards of practice and policies are in accordance with state and
regulatory requirements and provide to providers as needed
Knowledge of existing benefits and resources locally and make
referrals to address Social Determinants of Health (SDOH) needs
Performs other duties as assigned
Complies with all policies and standards
Must have: VERY proficient in excel, typing, 2 years Medical or
customer service background
Nice to have: Bi-lingual
Benefits
BCforward offers all eligible employees a comprehensive benefits package
including, but not limited to major medical, HSA, dental, vision,
employer-provided group life, voluntary life insurance, short-term
disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional
service, and workforce management expert, to fuel the development and
execution of core business and technology strategies, BCforward is a
Black-owned firm providing unique solutions supporting value capture and
digital product delivery needs for organizations around the world.
Headquartered in Indianapolis, IN with an Offshore Development Center in
Hyderabad, India, BCforward\'s 6,000 consultants support more than 225
clients globally.
BCforward champions the power of human potential to help companies
transform, accelerate, and scale. Guided by our core values of
People-Centric, Optimism, Excellence, Diversity, and Accountability, our
professionals have helped our clients achieve their strategic goals for
more than 25 years. Our strong culture and clear values have enabled
BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, or
protected veteran status and will not be discriminated against based on
disability.
To learn more about how BCforwardcollects and uses personal information
as part of the recruiting process, view our Privacy Notice and CCPA
Addendum. As part of the recruitment process, we may ask for you to
disclose and provide us with various categories of personal information,
including identifiers, professional information, commercial information,
education information, and other related information. BCforward will
only use this information to complete the recruitment process.
Interested candidates please send resume in Word format Please reference
job code 238907 when responding to this ad.
Get job alerts by email.Sign up now!Join Our Talent Network!
Job Snapshot
Employee Type
Contractor
Location
Sacate, AZ (Onsite)
Job Type
Customer Service, Health Care, Hospitality - Hotel
Experience
Not Specified
Date Posted
05/21/2025
