Receptionist

The Salvation Army Northwest Division • Yakima, WA • 1w ago

Description
JOB TITLE: RECEPTIONIST
STATUS: FULL TIME / NON-EXEMPT
DIRECTOR SUPERVISOR: FOOD PANTRY MANAGER
MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God.
QUALIFICATIONS:
High school diploma or equivalent (additional coursework or certifications in social services or office administration is a plus).
Previous experience working in a social service or nonprofit environment is preferred.
Experience working with homeless and low-income families
Must possess a current Washington Driver's License
Bilingual skills highly preferred.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Strong verbal and written communication skills.
Demonstrated ability to work effectively with a collaborative team
Excellent working knowledge of local community resources
Must have good tracking and follow-up skills
Must demonstrate appropriate time management skills
Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances
Able to maintain a non-judgement attitude, professional approach and boundaries with clients
Able to handle crisis/emergency services for the homeless and to utilize crisis intervention & conflict resolution skills
Ability to assess at-risk participants and situations
Ability to maintain a calm demeanor in stressful situations
Must pass a criminal background check
Ability to manage sensitive information and maintain confidentiality.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (phones, photocopiers).
Strong organizational skills and attention to detail.
Ability to multitask and work in a fast-paced, often emotionally charged environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet clients with respect and empathy, offering a welcoming atmosphere.
Direct clients based on their needs.
Assist clients with completing basic forms or applications for services.
Provide information on available services (e.g., food assistance, housing support, mental health services, etc.).
Telephone and Email Management:
Answer phone calls and respond to emails, directing inquiries to the appropriate staff member or department.
Provide basic information on services and intake processes, ensuring confidentiality and sensitivity when discussing personal situations.
Schedule and Admin Support
Schedule appointments for clients to meet with Case Manager
Schedule appointments for fresh start clothing & furniture shopping experience
Maintain accurate records of client appointments, follow-ups and referrals.
Data Entry and Record Keeping:
All clients must be entered into the Wellsky computer system, documenting the service provided.
Ensure the confidentiality of client information in accordance with privacy regulations.
Resource Referral:
Provide clients with information on community-based resources such as food banks, shelters, medical assistance, legal aid, etc.
Work closely with the case manager to ensure clients are connected with the appropriate services.
Office Management:
Monitor office supplies. Request supplies as needed.
Ensure the office environment is clean, organized, and welcoming.
Assist in coordinating outreach events or community initiatives when needed.
Remain calm and professional in handling sensitive situations, referring individuals to the case worker.
Crisis Response (as needed):
Offer initial support to individuals in crisis, ensuring they feel heard and understood while connecting them to the Case Manager or the right resources they may need.
Remain calm and profe

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