Customer Quality Engineer

Chervon North America • Naperville, IL • 2w ago

Chervon is one of the world's largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We design, engineer and market power tools and outdoor power equipment within our brand portfolio- EGO, FLEX and SKIL and for other highly respected private brands. With world-class R&D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all.

Summary of Responsibilities:

The Customer Quality Engineer will interface directly with the North America Front-End Product Development Teams and the Global R&D and Quality teams. This person will also support product quality post-production issues.

The Customer Quality Engineer will work closely with the Front-End Product Development team and end users of products to convert VOCs into technical, quantitative requirements to ensure end customer satisfaction, as well as aligning those requirements with the product's brand promise and warranty goals. Supporting activities include user visits, test plan input, warranty analysis, conducting quality continuous improvement (QCI) audits, collecting and maintaining customer data, and managing lab and field testing. The scope of this work is focused on Front-End Product Development to ensure preventive, proactive product quality performance needs are met, but this role will also support first production and launch.

In addition, this role involves supporting post-production issues related to Product Liability, Quality Assurance, and Design Quality issues, including root cause analysis, risk analysis, test protocol creation, recommendation of product disposition, developing action plans, and project management of these activities. In scope is also managing the annual QCI audit process.

Key Job Responsibilities:

Support development of all aspects of draft test plan development during Front End Planning (FEP) phase of new projects by collaborating with Global R&D and quality teams

Support updates to test plans during Project Development Process (PDP) phase of new projects by collaborating with global R&D and quality teams

Support the development and approval of test plans for changes in suppliers, manufacturing locations, or cost reductions

Work with the development team to develop, validate, and implement new test procedures

Work with FEP and PDP teams to resolve issues with procedures, results, and targets

Perform postmortems on tested tools to determine failure modes and solutions

Lead field test check-ups

Attend field test meetings and communicate field test finding to PDP team

Lead planning, determining requirements, and timing of field testing for new development projects

Support design & development of new test fixtures for quality and validate performance

Manages the updates of all Chervon North America test procedures

Support investigation into customer complaints and returns

Coordinates outsourcing of tasks (ex.; metrology, metallurgy)

Work with MFG, PDP, and R&D engineers on the implementation of quality improvements

Manage product teardowns and reporting

Process total warranty and matrix of failures data monthly

Analyzes data by completing hypothesis, normal distribution, and process capability analysis tests

Review and approval of test report conclusions

Develop and implement continuous improvement programs covering quality management systems

Review all FMEAs (design & process) documents for completeness and correctness

Determine acceptance testing of reworked product

Competencies:

Strong written and verbal communication skills

Strong problem-solving/ Root Cause Analysis skills

Strong test development competency

Presentation of teardown findings

Knowledge of the tool industry

Knowledge of manufacturing with respect to one or more areas; assembly, mechanisms, metal and plastic forming, injection molding technologies, tooling, fixtures, and gauges

CAD skills preferred

Comprehensive understanding of GD&T and SPC (statistical process control)

Familiar with quality tools and procedures

Strong statistical capability and Design of Experiments knowledge

Use of fishbones/Ishikawa, pareto charts, 8-D, control plans, etc.

Advance knowledge of Reliability Life Data Analysis

Excellent computer literacy; Microsoft Office; Excel, Word, and PowerPoint. Minitab or MATLAB preferred

Ability to objectively review and qualify data

Ability to work with little or no supervision

Multi-tasking capable

Team worker

Knowledge of metrology

CQE (certified quality engineer) preferred.

Salary Range: $58k to $72k

Required Education and Experience:

Bachelor's degree or equivalent experience.

The ideal candidate will have 5 years of tool or tool related experience. Tool industry knowledge and new product development experience preferred.

Supervisory Responsibility:

This position does not have supervisory responsibility.

Travel:

This position requires approximately 15% travel, with the possibility of some international.

Work Environment:

Chervon North America operates in a casual and fun environment. Our North American headquarters is located one block from I-88 in a state-of-the-art LEED certified facility with high-end amenities such as a gourmet café, gym, outdoor terrace, landscaped patio, ergonomic height-adjustable desks, and open collaborative spaces. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.

We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.

LI-Hybrid

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