Summary This position is located in the Department of Homeland Security (DHS), United States Coast Guard (USCG), Assistant Commandant for Prevention Policy (CG-5P), Director of Marine Transportation Division (CG-5PW), Waterways Risk Assessment and Support (WRAS) Division, in Alexandria, Virginia. Responsibilities You will serve as an Information Technology Specialist and be responsible for managing IT and administrative functions including: processing, tracking, and fulfillment of divisional IT product support requests; SharePoint website management; digital cloud-based file organization and management of division Microsoft Teams or industry-standard IT infrastructure; digital file repository establishment, governance, and maintenance for CG NAVCEN waterway utilization studies; Contracting Officer Representative (COR) duties, and IT-related duties identified to fulfill mission execution within the division. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Managing and processing IT product support request forms, ensuring that all requests are accurately documented, prioritized, and resolved in a timely manner. Maintaining a tracking system for all support requests and providing regular updates to customers on the status of their requests. Managing and overseeing governance for the division's internal digital infrastructure and electronic file organization. Serving as the COR for contracting responsibilities related to WRAS divisional efforts. Recruitment incentives may be authorized. Recruitment Incentive - Selectee(s) for this position who are newly appointed to a permanent position are authorized to receive a one-time recruitment incentive of 10% of the salary, including locality for this position. Receipt of the bonus will require a 12-month service agreement. "Newly appointed" refers to the first appointment (regardless of tenure) as an employee of the Federal Government, an appointment following a break in service of at least 90 days from a previous appointment as an employee of the Federal Government, or, in certain cases, an appointment following a break in service of less than 90 days from a previous appointment as an employee of the Federal Government. Relocation Incentive - Selectee(s) for this position who are current federal employees on permanent appointments and will be moving outside of the current commuting area of their current position to accept this position are authorized to receive a one-time relocation incentive of 10% of the salary including locality for this position. Receipt of the bonus will require a 12-month service agreement. The employee must establish a residence in the new geographic area prior to payment. Student Loan - Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement. Requirements Conditions of Employment All qualification requirements must be met by the closing date of the announcement. Key Requirements: Must be a U.S. Citizen or National. Must be registered or exempt from the Selective Service. See www.sss.gov A one-year probationary period may be required. Suitable for Federal employment determined by background investigation. This position requires a NACI clearance. This is a Bargaining Unit position. Qualifications SPECIALIZED EXPERIENCE: To qualify at the GS-12 grade level, applicants must have at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. NOTE: All experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. Specialized experience must include all of the following: Planning complex assignments related to IT product support, digital infrastructure management, and file organization, developing innovative methods, approaches, and procedures to address evolving organizational needs. Providing expert advice and guidance on IT and administrative issues, including SharePoint site management, digital file governance, and contracting oversight, ensuring alignment with federal regulations and organizational goals. Interpreting IT policies, standards, and guidelines. Preparing and presenting detailed reports, training materials, and analyses to division leadership and other stakeholders, supporting informed decision-making and strategic planning. In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Education This position does not have a positive education requirement. Only experience obtained by the closing date of this announcement will be considered. Additional Information E-Verify DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. Fair Chance Act The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to debra.a.carson@uscg.mil. Suitability Statement If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Shared Certificates Statement Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Special Employment Consideration The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement. Recruitment incentives may be authorized. All Federal employees are required to have Federal salary payments made by direct deposit. More than 1 selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 45 days from the date the certificate was issued. If you need a reasonable accommodation for the application and hiring process, please contact 1(888)992-7387. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation Below is the link to the list of CRSP's, which are assigned by area: https://www.uscg.mil/Resources/Civil-Rights/Service-Providers/
