Req ID: RQ199943
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: Other
Job Family: Systems Engineering
Skills:
Cisco,Unified Communications,Voice over IP (VoIP)
Experience:
10 + years of related experience
US Citizenship Required:
Yes
Job Description:
The UC Subject Matter Expert (SME) is the expert in the operations, maintenance and daily analysis of performance of all the Core Unified Communications hardware and software system required for UC operations to be successful in its mission, and are the key individuals responding to and initiating restoral actions on all the UC service support systems.
The position is onsite 5 days/week working from USCIS HQ office at Camp Spring Maryland, and some light travel in the DMV areas.
Roles and Responsibilities
Integrate, configure, manage, operate, and provide troubleshooting/restoration services for the following key functional systems: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator, and Microsoft Teams.
Validate delivery performance through the analysis of packets, protocols and QoS functionality for all services using service optimization and NetFlow analysis Respond to and work on all critical/high-profile UC referred issues and tickets.
Provide key interoperability and functional testing with engineering teams and assist with their expertise in furtherance of unified communications support goals with vendors and other subject matter experts.
Respond to and initiate restoral actions on all the UC service support systems.
Provide guidance for the field technicians for all daily incident handling and restorative issues.
Document all UC systems, provide input into the deliverables required of the team, and provide both physical and logical drawings of all UC supporting/responsible systems.
Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment.
Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services.
Provide training, webinars, whitepapers as necessary to customers and on demand.
Communicate proactively and effectively with customers.
Required Education, Experience, and Skills
US CITIZENSHIP required.
Bachelor's degree in Computer Science, MIS, related field or the equivalent and 10 years related experience or a MS and 8 years of experience or the equivalent.
8+ years of experience with delivering VoIP and working in enterprise UC environment
Expert knowledge and experience of UC solutions from the vendors Microsoft, Poppulo, Polycom, PEXIP, Cisco, and Avaya.
8+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in a fast-paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator, and Microsoft Teams.
Skillset equivalent to Cisco CCNP Collaboration or higher certification
Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks
Overcoming challenges of IP Telephony and Collaboration Applications
Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations.
Experience with Agile/DevOps processes
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail.
Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work
Desired Education, Experience, and Skills
Experience with any DHS agencies or entities
Experience using ServiceNow in a Tier 1 - 4 support role
GDIT IS YOUR PLACE :
? 401K with company match
? Comprehensive health and wellness packages
? Internal mobility team dedicated to helping you own your career
? Professional growth opportunities including paid education and certifications
? Cutting-edge technology you can learn from
? Rest and recharge with paid vacation and holidays
The likely salary range for this position is $139,984 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
