Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Strategic Meetings Operations Manager will lead the end-to-end delivery of event planning and sourcing services for Strategic Meetings Customs while handling implementations/expansions and innovating process improvement, ensuring SLAs, important metrics and SOPs are crafted, updated and followed to improve service levels and minimize risk. Additionally, ensure outstanding quality and customer happiness are achieved through continuous improvement, innovation and thought leadership.
What You'll Do:
Build effective teams with complementary strengths and build environment that supports staff continuity and retention - plans as required
Identify gaps in servicing levels and build action plans to eliminate root issues in a timely manner
Ensure control and compliance to financial procedures - lead creation of and performance against forecast, ensure accurate staffing levels and optimum efficiency
Ensure payments in timely manner and any aging debts to assist with resolution
Provide ownership/direction on issue resolution and implement action
Identify strategies to drive future enhancements of the servicing model
Audit sourcing/planning files for accuracy, cost savings and client deliverables
Operations delivery against SLA and contractual obligations
Identifies new business opportunities
Supports client's program goals, strategies and expectations and ensures integration and alignment into their overall Travel, Card, and Meetings programme
Engaged in client's internal process, and projects to ensure maximum saturation of Amex GBT products and services
Supports client/internal regional business reviews, delivers opportunity and growth discussion
Contract management and accountability for full scope of program and delivery
Run projects focused on:Reengineering legacy processes to minimize expenses and increase efficiency, Operation optimization audits, Global collaboration to standardize processes, Internal and external audit oversight, Training and development
What We're Looking For
Minimum of seven years' experience in leadership of event or meetings management teams
Tenured people leadership with shown ability to inspire and empower both direct reports and cross-functional project teams while ensuring employee engagement
Deep knowledge of meetings industry
Gets results by challenging status quo, championing new initiatives, implementing effective methods and sophisticated negotiation skills
Experience leading and developing large, geographically dispersed teams
Knowledge of meeting sourcing and planning as required by account portfolio
Strong ability to interact and engage client contacts at a meeting level and key contact level
Must possess strong financial acumen including full P&L management and demonstrate the ability to collaborate both internally/externally ensuring critical linkages are established in order to achieve goals
Ability to drive revenue and contribute significantly to revenue targets
Program management system and meetings industry technology experience preferred
Confident product knowledge and experience of congress, transient travel, group air, large sophisticated events & incentives
Excellent oral and written communications skill and presentation abilities that ensure critical messages can be delivered succinctly for complete agreement from a variety of audiences
Outstanding negotiation and presentation skills
Prior successful experience in developing and maintaining key client and supplier relationships
University degree preferred, MBA a plus
Flexibility to travel onsite when needed.
Must be able to work east coast hours to align with customers
Location
United States
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\2023BenefitsAtAGlance\Without\Rates\Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)
