Air Culinaire Worldwide, LLC
Full Time US
ACW Management
Philadelphia Kitchen, Sharon HIll, PA, US
Salary Range: $63,000.00 To $68,000.00 Annually
Job Purpose:
The Operations Manager is responsible for the supporting direction and delegation of duties, direction, and performance results between the directives of the General Manager (GM) and the operations team. The "Ops Manager" facilitates and in a hands-on manner, directs and coordinates the physical duties and orchestration of Air Culinaire activities and job functions in support of his or her GM. This position conducts these duties and initiatives in a manner that's aligned and compliant with company policy and procedures and verifies his markets qualitative and financial P&L performance and scheduled profitability.
The Ops Manager will drive all performance and efficiency standards within the market and assist the GM in achieving the company's mission and operational goals. The Ops Manager will also be directly accountable for supporting outstanding internal & external customer service and client loyalty performance standards. The Ops Manager will actively train and develop all operational team members, ensure that SOPs are followed, policies are strictly adhered to and will manage all operational methods, systems, activities, and support client facing product and service performance efforts that result in enhancements to revenue, quality, service, and employee/customer relations. Additional responsibilities assigned as needed by the General Manager of the facility.
Responsibilities and Associated Duties:
Under the direction of the General Manager, the Operations Manager will be responsible for managing the work performance of the team while supporting global business functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of Air Culinaire; this includes assurance of the disciplined use of all systems, compliance, performance standards, product specifications, accuracy, training and upholding the culinary expertise and performance required in all kitchens. The Ops Manager will support the GM's requirement to consistently deliver incredible guest experiences to every client within the Air Culinaire system.
Benefits Package:
Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
Plan entry is the first day of the month following 30 days of employment.
Three (3) medical plans to choose from, with an excellent employer contribution.
Available Dental and Vision insurance
Measures of Success:
Sales & Service Goals- success will be measured using the "Annual Performance Goals", which are established annually, just prior to the new Fiscal Year starting which include:
Recruit, develop and train new local talent, support the development of new Revenue Streams and Aviation Catering Clients -- New Sales & Service Opportunities
Specific Job Responsibility Performance through communication, collaboration and attendance of all required meetings, training sessions and succession planning initiatives
Stellar Guest-Customer Service & Achieving Monthly Reports & Operational Success in Minimum Standard Performance ratings.
Integrity & Accountability in Service, Communication, Client Relations & Revenue Generation Performance Metrics
Entrepreneurial Spirit
Teamwork Commitment
Knowledge, Experience and Skill Requirements:
Responsible for supporting GM's operational directives -- kitchen accuracy, office, personnel, local clients, facility, capital assets, government compliance and corporate requirements.- Supports quality and execution of culinary and logistics in all catering operations, supervises and trains staff, oversees the quality and accuracy of preparation and service of food and concierge services.
Responsible for supporting GM in operational execution of all culinary events, including regional menu coordination, assists in staff training and approving payroll records.
Supports GM in processing Payroll/Labor, scheduling, performance reviews, training, hiring, discipline, and all related paperwork.
Responsible for supporting GM in maximizing the kitchen's financial performance in accordance with all established corporate guidelines and budgets.
Responsible for managing kitchen adherence to execute corporate guidelines in maintaining operations, food safety & quality, customer satisfaction and timely delivery.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to use hands to handle, reach and carry with hands and arms.
The employee must lift and/or move up to 20 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
Disclaimer:
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.
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Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
PI271171355
