Senior Strategic Operations Manager, Grocery and Retail

Uber • San Francisco, CA • 1d ago

About the Role

Grocery and Retail is a rapidly growing category within Uber Eats with a mission to get almost anything delivered, from everyday essentials to specialty items. As a Senior Strategic Operations Manager, you will play a pivotal role in scaling and optimizing Ads & Offers Grocery and Retail business across the U.S. and Canada. This role offers an exciting opportunity to take ownership of critical initiatives and shape the trajectory of third-party investment through experimentation, data analyses, and process optimization. You'll work cross-functionally with teams like Sales, Product, Marketing, and Account Management, offering strategic, data-driven guidance to fuel efficient growth and promote affordability to consumers.

What You'll Do

Data-Driven Decision Making & Analytics

Build and automate dashboards to measure success and track key metrics

Conduct deep analysis of Ads & Offers products to identify areas of opportunity, optimize performance, and inform business strategies

Design and implement reporting methodologies to enable scalable insights for stakeholders

Experimentation & Iteration

Lead and implement experiments to validate business hypotheses, optimize processes, and find new growth opportunities

Develop benchmarks to evaluate the effectiveness of Ads & Offers, refining them based on data-driven insights

Support product testing and experiments, drive adoption across teams, and provide feedback on features and enhancements that align with the business

Collaboration & Communication

Collaborate and build strong relationships with stakeholders such as Account Management and Product to ensure alignment and effective execution

Communicate data-driven insights and recommendations to senior leadership and other stakeholders in a clear, actionable format

Basic Qualifications

Experience : 4+ years of professional experience in operations, strategy, analytics, consulting, or a related field (e.g., tech, investment banking)

Education : Bachelor's degree in Business, Economics, Engineering, or a related field

Technical Skills : Advanced proficiency in Excel/Google Sheets, with SQL experience

Preferred Qualifications

Data-Driven : Experience using data to inform business strategy, identify trends, and optimize operations

Communication : Strong verbal and written communication skills, with the ability to distill complex problems and data into digestible, actionable insights

Planning and Organization : Experience in project management, scoping testing plans and balancing day-to-day operational tasks against timelines

Problem-Solving : Strong critical thinking skills and the ability to use data to drive decisions and improve processes.

Agility : Ability to thrive in a fast-paced, ambiguous environment, managing shifting priorities, and delivering high-impact results

Industry Experience : Previous experience in the grocery, retail, CPG, or e-commerce industries is a plus

Data Analytics : Advanced experience with data analysis tools and techniques, including Python, R, or other programming languages

Financial Acumen : Experience in financial modeling, budgeting, or forecasting, with the ability to align financial goals with business strategy

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For Miami, FL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

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