Sr Creative Operations Manager, Device Packaging Experience

Amazon • Bellevue, WA • 3w ago

Description

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced devices like Fire tablets, Fire TV, and Amazon Echo. What will you help us create?

As the Device Packaging Experience (DPX) team's Creative Operations Manager, you will be the cornerstone of our team's operational efficiency, balancing creative needs with business objectives. This position requires a unique blend of analytical thinking, resource planning, and operational expertise. You understand all the elements of the graphic design, production and printing process from end-to-end. You are the relationship manager between our creative resources and our stakeholders (Creative Program Management, Asset Management, Program Management, etc.) and external vendors, enabling our artists to produce bar-raising device packaging & publications that delights millions of customers worldwide.

Responsibilities include:

Develop resource forecasts aligned with product roadmap and program schedules

Prioritize projects to meet deadlines while optimizing team workload distribution

Track and analyze program metrics to guide design and production planning

Collaborate with internal teams on peak season planning, including resource allocation and budget management

Oversee quarterly department wide budget planning and submission process

Analyze business processes and create resource models to determine staffing needs

Own design studio operations including: scheduling team meetings, coordinating with facilities, maintaining studio and printer supplies

Build and maintain relationships with global vendors, including training coordination and performance monitoring

Coordinate press checks between internal teams and external partners, managing print sample archives

Implement and optimize digital tools, including Digital Asset Management (DAM) and Program Management systems

Establish and improve Standard Operating Procedures (SOPs)

Basic Qualifications

6+ years of design experience

Have an available online portfolio

Experience understanding needs of business and end customers and translating them into right solutions

Experience gathering and analyzing large amounts of data and delivering continuous business improvements

Preferred Qualifications

Knowledge of project management tools and methodologies (agile to waterfall)

Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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