ESSENTIAL DUTIES
Responsible for managing the daily environmental, office, and event support operations for the interior and exterior of facilities across all sites. Oversee the Office Services, Environmental Services, and Event Support teams, provide leadership and mentoring to three direct reports: Facilities Operations Assistant Manager, Facilities Operations Lead, and Facilities Operations Associate.
Responsibilities will include the following, but are not limited to:
General Management - 85%
Responsible for the implementation of Office Services, Environmental Services, and Event Support work across all sites
Oversee a 24/7 operation that works in three shifts, 1st (Day Shift), 2nd, and 3rd (Overnight Shift)
Plan, organize, and communicate staff work schedules and projects
Evaluate progress of work for completeness, accuracy, and conformance to standards and specifications with ongoing review and shift audits
Work with Director of Facilities to determine priorities for maintenance and service activities
Perform periodic site visits with Director of Facilities
Supervise Office Services and Environmental Services and Event Support staff across all sites and shifts
Schedule and oversee contracted services for office services, building maintenance, and environmental services, including pest control, paint contractors, and exterior upkeep third party vendors
Inspect contracted maintenance work for conformance with plan agreements and resolve disputes between the department and contractors
As needed, personally performing any of the Facilities, Office Services, and Environmental Services duties
Partner with supervisor on office space planning needs
Inspect appearance and cleanliness of areas after job completion
Repair and maintain Facilities FF&E, custodial equipment, and maintain stock of parts
Develop cleaning equipment service requirements and plans
Contribute to the establishment of service and operations standards with a focus on consistent superior performance a nd cross-functional collaboration
Work with colleagues to make effective business decisions to achieve goals and maximize efficacy
Collaborate with internal and external stakeholders towards the successful completion of projects and delivery of day-to-day needs
Implement and monitor policies and procedures
Provide technical assistance and training to staff
Perform annual performance dialogues as well as coaching, training, and opportunities for growth
Budgeting - 10%
Participate in annual operating and capital budget processes, including five-year projections
Prepare and administer the department budget in assigned area of responsibility
Workforce planning and annual staff requirements
Other Duties - 5 %
Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service-creating positive, meaningful experiences for all visitors, every time
Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM's work
WE ARE LOOKING FOR
Required Qualifications
High School Diploma or the equivalent combination of education and experience
Five years' relevant experience in facilities operations and environmental services, including three years in a people management capacity
Orientation towards customer service
Working knowledge of cleaning and maintaining finishes and furnishings, including chemical treatment
Ability to maintain and operate environmental services equipment
Environmental services and housekeeping skills
Experience planning, organizing and managing proactive, reactive, and preventative maintenance programs in a large commercial or institutional setting
Experience in managing planning and decision-making processes
Be proficient in, or willing to train in First Aid, AED and CPR
Ability to write clear and understandable maintenance task procedures
Experience in managing vendors and outsourced relationships
Ability to exercise sound judgment and common sense in handling emergencies
Strong project management skills related to complex facilities operations
Excellent planning, financial management, and organizational skills
Demonstrated ability to establish and maintain effective relationships with executives, management, employees, and the public
Strong track record in exercising sound, timely judgment
Proactive, strategic, and professional verbal and written communication, with an ability to tailor communications according to audience
Strong management and supervisory skills; ability to motivate teams and simultaneously manage several projects
Successfully assess priorities and work well with deadlines, exceptional time management, problem solving, and analytical skills
Highly organized, adept at self-initiation and working with autonomy
Exercise discretion in maintaining confidentiality of sensitive information
Proficiency in Microsoft Office Suite, Zoom, Asana, Slack and internet-based research
Ability to pass and maintain security background check clearance
Preferred Qualifications
Associates degree or other advanced educational credentials
Experience in a cultural institution or museum
Knowledge of minor electrical, mechanical, and plumbing repair work
APPROACH TO WORK
We come together to contribute our unique talents towards connecting art to life. We take our passion for the arts and personal connections to the mission, and channel it into our employee, visitor, and partner experience. We hold with care our impact on the local community, the arts and culture sector, and beyond. We know we're at our best when we create an inclusive and equitable workplace and museum that reflects our plurality. The following are ways we agree to work together - they play an essential role in fulfilling our mission.
Be Accountable : Our work is ambitious - it requires us to stay organized, hold multiple responsibilities, maintain an eye for the details and the big picture, and consistently deliver exceptional work. We rely on our colleagues when working collaboratively and independently. We practice expert time management, are responsible for our commitments and deadlines, and proactively communicate when we need extra support. We know being accountable matters - it's a commitment to care for everyone we work with.
Be Collaborative : We know that the success of the collective is paramount - we're all working towards a common goal. Our diverse perspectives strengthen our work, so we default to inclusion. We're eager to work in partnership cross functionally and create the space for others to contribute to the work.
Cultivate Innovation : Our success is rooted in the creation and adoption of new ideas that make a positive impact. Change is inevitable, so we stay open to the possibilities that come with it. We bring a commitment to navigating new circumstances with flexibility, adaptability, creativity, and persistence. We're not afraid to meet the moment - taking strategic risks and maximizing resources to create positive change. We lean on each other as we experiment and build new ways of working together.
Bring A Learning Mindset : We know that curiosity and humility are key to our individual and collective growth and ultimately, improving our work. We regularly seek new inputs and perspectives that can expand our thinking. When met with something we don't understand, we remain open to learning from colleagues and our community. Most importantly, when we encounter an inevitable stumble, we seek feedback and reflect on how to learn from the experience.
Lift Each Other Up : We practice helping each other be successful by empowering, supporting, and celebrating the work of our colleagues, teams, and the institution. An optimistic and inspiring attitude makes our work better - for our colleagues, our visitors, and the broader community we're part of. We bring integrity and joy to our interactions with others - centering welcoming, engaging, and inspiring interactions with and within SAM .
WORK SCHEDULE
This role is typically scheduled to work business hours Tuesday - Saturday . However, the needs of this role require participation in on-call scheduling and a willingness to work a flexible schedule in support of the department or organization as self-directed or directed by your supervisor. Please connect with your Recruiter or Manager for more information about SAM's current hybrid work policy and expectations. SAM's hybrid work policy is subject to change.
COMPENSATION: $80,450 - $84,700
WORK CONDITIONS
Exposure: Work areas are primarily inside, in a climate-controlled environment with moderate background noise. Workspaces may include outdoor areas. Position involves working with hazardous chemicals and cleaning agents.
Stationary Work: Approximately 60 % of time is spent stationary while working at a desk. Balance of time (approximately 40 %) is spent moving around the work area. Occasional extended periods of standing may be required when assisting at Museum events.
Communication: Clear and effective verbal and written communication in English with trustees, the public, and co-workers is necessary.
Vision: Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
Office Work: Ability to effectively and regularly operate a computer, keyboard, telephone, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary.
Lifting/Carrying/Pushing/Pulling: Ability to transport up to twenty-five (25) pounds of equipment and supplies.
ACCOMMODATION
The Seattle Art Museum will consider reasonable accommodations for employees with disabilities to perform the essential functions/duties of this position. If you would like to request a reasonable accommodation to best enable your success in the role, please discuss this possibility with a member of our HR team at hr@seattleartmuseum.org.
Celebrating difference. At Seattle Art Museum, our members, visitors, and local community come from all walks of life, and so do our employees, volunteers, and interns. The plurality of our identities and experiences strengthens our mission: connecting art to life. Our mission and vision call us to be responsive to a multitude of cultural @contexts and lived experiences, and as such, our Strategic Plan directly addresses the role art plays in empowering and elevating social justice movements, and promoting structural change to further equity in our society. SAM is particularly dedicated to racial equity in the workplace, because we know that people of color are the most impacted when it comes to both historical and present inequities. We know that equity is not a single fixed destination, it's ongoing reckoning. As SAM continually strives to be a more inclusive and equitable workplace, we are particularly interested in engaging with those who have been historically underrepresented in the museum field. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we celebrate difference.
SAM is an equal opportunity employer. We are an equal opportunity employer, and consider qualified applicants for employment without regard to race, color, creed, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, sensory, physical, or mental disability, genetic information, military or veteran status, gender identity or expression, sexual orientation, citizenship or immigration status, or other applicable legally protected characteristic. If you need assistance applying for a role due to a disability or additional need, please let us know at hr@seattleartmuseum.org. The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of the role. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org. For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.
We encourage you to apply. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we include, celebrate and embrace difference. We encourage you to submit an application, even if your experience doesn't feel like a 100% match with the position. We know applying for a job can be intimidating, and research tells us that womxn and folks of color are less likely to apply if they don't see themselves meeting or exceeding every single qualification listed. We encourage you to apply, even if you feel unsure about whether you meet every requirement in this job post. You could very well be a great fit for this role or others.
Requirements for employment. In order to be employed by the Seattle Art Museum, you must reside in the state of Washington. Employment at SAM is contingent upon successful clearing and maintenance of clearance in both a federal and state criminal background check.
Want to learn more? If you haven't already, check out our Careers page for more on working at SAM.
Though we'd love to be able to reply to every question that crosses our desk, due to the high volume of applications we receive, our HR team is unfortunately unable to offer a response to inquiries requesting search status updates, inquiries about hiring timeline, or requests to be put in touch with directly with the Hiring Team. If your experiences and capabilities are well suited to an open role, our Recruiter or the Hiring Manager will reach out directly to schedule an interview. Thanks for your understanding!
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