At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access toaffordable housing finance.
Job Description
As a valued leader on our team, you will manage operational activities of a team who evaluate technology commitments, issues, and programming. In this role, you will monitor technology service models, such as managed services, shared services, center of excellence services, or infrastructure services, as well as collaborate with leadership to develop the strategic plan for the function or related business process.
THE IMPACT YOU WILL MAKE
The Senior IT Manager - Market Room role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
Manage a team of technology engineers and technicians to support Capital Markets trading desk operations and live trading activities.
Serve as the primary technology operations contact in the market room; manage workflows and ensure compliance.
Implement and monitor operational risk controls to ensure compliance with internal policies and regulatory requirements.
Collaborate with trading, compliance, legal, and middle/back-office teams for smooth trade execution.
Partner with technology and project teams to drive process improvements, system upgrades and automation initiatives.
Prepare for significant market events and ensure business continuity.
Guide, mentor and support employees to enhance their skills and career growth.
Set clear expectations, provide feedback and conduct performance evaluations.
Train and mentor new team members and junior staff on operational procedures, trading platforms and best practices.
Produce technology operational reports and metrics for management review.
Work closely with technology and project management teams to enhance trading platforms, market room systems and automate manual processes
Support new product launches, business initiatives and regulatory change implementations from an operational perspective.
Create and maintain detailed operational documentation, standard operating procedures (SOPs) and training materials.
Produce operational reports and metrics for management review.
Manage technology issues through a ticketing system.
Oversee initiatives to install and maintain hardware and software.
Maintain user access accounts
Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experiences
10+ years
Desired Experiences
Bachelor degree or equivalent
Skills:
Train and mentor new team members and junior staff on operational procedures, trading platforms and best practices.
Assist employees grow professionally and personally.
Guide, mentor and support employees to enhance their skills and career growth.
Strong understanding of trading platforms, market data feeds, order execution and post-trade processing.
Strong understanding of system administration tasks, user profile management, OS level troubleshooting and system performance monitoring
Experience with endpoint management tools like Microsoft SCCM and familiarity with device provisioning, patch management and software distribution processes.
Knowledge of networking concepts, latency analysis and firewall configurations.
Experience with cloud platforms (AWS, Azure)
Proficiency in Python R or excel for data analysis, automation and reporting to optimize trading strategies and operational efficiency.
Ability to oversee real-time issue resolution, ensuring minimal downtime and swift recovery from system failures.
Strong ability to liaise between traders, technology support teams and compliance officers to align technology with business needs.
Ability to define and implement proactive health checks, dashboards and alerts for applications/services supporting trading activities.
Familiarity with Market data vendors (Bloomberg, Reuters) and pricing feeds.
Ensure consistency of product performance with requirements and design.
Optimize software programs and track changes.
Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
Experience with ITIL practices, including: service strategy, service design, service transition, service operation, and continual service improvement, to align IT services with the needs of the business
Possess technical delivery capabilities to address customer questions and concerns, and effectively resolve them
Experience interpreting the overall design of a computing system
Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Excel, or SSRS
Experience motivating people to work together toward a common vision, reach an agreement, and/or achieve a beneficial outcome
Influence, negotiate, persuade, facilitate meetings, and resolve conflicts.
Improve operational efficiency and oversee operations.
Manage project plans and resources for successful completion.
Develop strategic options and action plans to achieve objectives.
Analyze opportunities and issues from a broad perspective.
Tools:
Experience with Cloud-based trading infrastructure (AWS, Azure)
ITIL certification or strong grasp of ITIL based operational processes
Proficient in Microsoft Excel
Experienced in using ServiceNow to manage digital workflows.
Skilled in using Mac OS
Proficient in Microsoft System Center Configuration Manager
Proficient in Workspace One
Proficient in Windows 10/11
Experience using JIRA
Skilled in IPC Turret Phone Systems
Qualifications
Education:
Bachelor's Level Degree (Required)
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
For most roles, employees are encouraged to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form .
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here .
Requisition compensation:
152000
to
205000
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.
