Community Care Program Manager (CCP) / Operations Manager

Assyrian Universal Alliance Foundation • Lincolnwood, IL • 2w ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12741939

Overview:

Home Care Powered by AUAF is a fast growing, non-profit organization providing non-medical, in-home services for over 30 years. Our mission is to provide quality, in-home service that will allow seniors to live comfortably and independently in the familiarity of their own home.

At our organization we are seeking a candidate that is experienced in working as a Community Care Program (CCP) Operations Manager to lead and coordinate daily operations of our in-home care programs. This leadership role is responsible for ensuring program efficiency, regulatory compliance, and service excellencemaking a direct impact on the lives of seniors and caregivers across the community.

Key Responsibilities:

Lead the day-to-day operations of the community care program,

ensuring quality, efficiency, and responsiveness in client service.

Collaborate with the executive team to develop and implement

innovative strategies that enhance client outcomes and caregiver support.

Monitor compliance with all local, state, and federal home care

regulations, including those from the Illinois Department on Aging (IDoA).

Analyze program data, generate reports, and identify areas for

improvement to drive continuous quality enhancement.

Serve as the liaison between internal departments to streamline

communication and problem resolution.

Lead staff training and development programs to foster

skill-building and career growth.

Assist in budget planning, resource allocation, and program

expansion efforts.

Champion a culture of empathy, accountability, and service

excellence throughout the organization.

Qualifications:

Bachelors degree in Business Management or a related field (Masters

preferred).

35 years of leadership experience in home care, senior services, or

nonprofit program management.

Strong understanding of community-based care and aging-related

services.

Exceptional communication, organizational, and team-building skills.

Knowledge of IDoA regulations and familiarity with home care

compliance standards.

Proficient in case management software, scheduling tools, and

Microsoft Office Suite.

Physical Requirements:

Lift up to 10lbs

Sitting for extended periods of time

Operate office equipment (copier, fax, scanner, phone, computer)

Extended periods of time on the phone, typing, and reading on a

computer screen.

Why Work with Us:

Meaningful work that impacts lives every day.

Be part of a compassionate, mission-driven team

Take pride in being part of an organization that delivers high

quality and respectful care to their clients.

Supportive team culture and collaborative leadership

Opportunity for growth and career advancement

Competitive benefits

Benefits:

Health, Vision, and dental insurance

Life insurance

401(k) matching

Paid Time off

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