Customer Service Representative

Robert Half • Rosemont, IL • 3h ago

Description We are looking for a detail-oriented Customer Service Representative to join our team in Rosemont, Illinois. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining clear communication throughout the order lifecycle. This role requires strong problem-solving skills and a commitment to delivering exceptional service.

Responsibilities:

Manage and respond to all incoming customer inquiries and requests in a timely manner.

Accurately enter and process customer orders, ensuring all details are correct.

Verify product specifications, pricing, and order details to avoid discrepancies.

Track and monitor the status of orders throughout the fulfillment process, providing updates to customers as needed.

Resolve customer concerns and issues related to order processing with professionalism and efficiency.

Collaborate with internal teams to address and resolve order-related challenges.

Investigate discrepancies in orders and implement corrective actions.

Communicate proactively with customers to provide timely updates on issue resolution.

Document recurring issues and suggest improvements to enhance processes.

Deliver outstanding customer service throughout the order lifecycle, ensuring satisfaction. Requirements - Proven experience in customer service, preferably in a call center or order processing environment.

Proficiency in handling inbound and outbound calls with a focus on quality and efficiency.

Strong data entry skills and attention to detail.

Familiarity with Microsoft Excel and Word for documentation and reporting purposes.

Ability to draft clear and concise email correspondence.

Experience in managing order entry and tracking systems.

Excellent organizational and scheduling skills, including appointment setting.

Strong communication skills to effectively resolve customer inquiries and concerns. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Similar Jobs

Innovation Marketing Manager

ITW • Glenview, IL • 3h ago

Management & Administrative

Job Description: ITW BUSINESS MODEL & CULTURE: We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life. We are committed to providing you with growth and dev...

3h ago

Go to Apply

Information Security Officer - Global Technology

Bank of America • Chicago, IL • 3h ago

Management & Administrative

Information Security Officer - Global Technology Washington, District of Columbia;Addison, Texas; Denver, Colorado; Jersey City, New Jersey; Chicago, Illinois Job Description: At Bank of America, we are guided by a commo...

3h ago

Go to Apply

Customer Service Representative

Robert Half • Rolling Meadows, IL • 3h ago

Management & Administrative

Description We are looking for a dedicated Customer Service Representative to join our team in Rolling Meadows, Illinois. This contract to permanent role is ideal for someone who thrives in fast-paced environments and ex...

3h ago

Go to Apply

Entry Level Recruiter/Sales Trainee

Aerotek • Schaumburg, IL • 4h ago

Management & Administrative

Overview Why Aerotek? Aerotek, a part of Allegis Group, is the #1 Staffing Agency in the United States . We are a privately held organization with over 250+ offices nationwide. We work with 95% of Fortune 500 companies a...

4h ago

Go to Apply

Manager, Supply Chain Operations

Chicago Transit Authority • Chicago, IL • 4h ago

Management & Administrative

Manager, Supply Chain Operations - ( 2500004M ) Description SALARY $110,872.59 POSITION SUMMARY Plans, supervises and coordinates the activities of assigned Supply Chain Operations facilities or areas to ensure productiv...

4h ago

Go to Apply

Entry Level Recruiter | Sales Trainee

Aerotek • Schaumburg, IL • 4h ago

Management & Administrative

Overview Actalent connects passion with purpose. We're looking for a highly motivated Entry-Level Recruiter | Sales Trainee to join our team and help us advance the careers of skilled professionals doing impactful work....

4h ago

Go to Apply

Sales Operations Manager, US&C SMB

Uber • Chicago, IL • 4h ago

Management & Administrative

About the Role We are looking for an outstanding individual to join our Delivery Commercial Operations US & Canada team as the Sales Operations Lead for SMB Expansion. This role is the sales operations partner to the...

4h ago

Go to Apply

Custodial Operational Manager

ARAMARK • Chicago, IL • 4h ago

Management & Administrative

Job Description The Custodial Operational Manager reports to the General Manager or District Manager. Plans, coordinates and directs all custodial activities, including Aramark and client financial accountability, and co...

4h ago

Go to Apply

Enterprise Named Account Manager

Palo Alto Networks • Chicago, IL • 5h ago

Management & Administrative

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure...

5h ago

Go to Apply

Manager Trainee

Menards, Inc. • Mount Prospect, IL • 16h ago

Management & Administrative

Manager Trainee Job#:393868 Location:MOUNT PROSPECT, IL Department:Store Opportunities Category:Manager Trainees Salary:Entry Level Apply To This Job Return To List Job Description Make BIG Money at Menards! Extra $3 per...

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.