NHG Regional Operations Manager

Navy Exchange Services (NEX) • Pensacola, FL • 2w ago

Title: NHG Regional Operations Manager Location: United States-Florida-Pensacola Job Number: 250001HR Job Summary: Manages and executes NHG strategies and operational plans, develops teams, achieves financial goals and ensures compliance with brand standards within a designated geographic region. Duties and Responsibilities: - Provides operational support and guidance to installations within the geographical region. - Enforce NHG and NEXCOM policy and procedures. - Ensure the quality of product aligns with brand standards. - Conducts quarterly/semi-annual Advisory visits of all regional properties ensuring compliance. - Develops and manages any POA&M for the installations following annual QAA inspection. Provides follow up. - Evaluates monthly P&L to ensure they reflect correctly on each properties occupancy and revenue. - Familiar with each local installation and market within the region. - Ensures maximum and full utilization of all facilities, equipment, resources and personnel within region. - Monitors customer comments and institutes corrective action as require for installations. - Input and partner in facilities planning. - Responsible for guest service and satisfaction. - Responsible for management and staff development. - Ensures staff are properly trained and trainings in place. - Responsible for Inventory Management. - Manages all installation level training requirements and ensures compliance and NHG training certifications complete. Provides input to HQ training department. - Monitors staffing and operational standards to control cost and efficiency. - Assists with the review of capital improvement projects and ensuring that NHG standards are followed. - Completes Team Evaluation inputs. - Provides inputs on marketing strategies. - Provides direction on Inventory management and accountability. - Develops POA&M in conjunction with General Manager and RVP. - Manages ASI survey results for the region and ensures compliance/follow up. - Assists with the development of the annual region budget while working with the GM. - Fills in at the installations in the absence of GM when other leadership is not available. - Performs the full range of direct and indirect supervisory responsibilities over assigned direct reports. - Position requires in-state and out-of-state travel 50% of time during the year. Performs other related duties as assigned. Candidates must be eligible for and obtain a Secret Clearance, within 6 months of appointment. Failure to obtain will result in termination. The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required. Qualifications: A total of at least 7 years of experience consisting of the following: GENERAL EXPERIENCE: Three (3) years of experience performing responsible work in hotel operations/hospitality industry that enabled the applicant to gain a background in operational practices; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree in Hospitality, Business, Marketing, or other related field for 3 years of general experience. AND SPECIALIZED EXPERIENCE : Four (4) years of progressively responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area and at least three (3) year's experience as a hotel general manager responsible for daily operations, marketing, financial performance, administration, guest relations, personnel, marketing, etc. Job: Management

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