Customer Service

Bucher & Christian Consulting, Inc. dba BCforward (BCF) • Everett, WA • 5h ago

Customer Service
BCforward is currently seeking a highly motivated Customer Service in Everett, WA 98204
Job Title: Customer Service
Duration: 4 Months
Location: Everett, WA 98204
Anticipated Start Date: ASAP
(Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.)
Job Type: Contract (40 hrs. a week)
Pay Range: $21-$23/hr
(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Work Schedule:
MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle and Renton.
Job Description:
Representing Client as the first point of contact for the students in electronic testing sessions.
Adaptability and responsiveness to client requirements and requests for assistance.
Maintaining assigned testing areas schedules, equipment, communications and risks/constraints.
Monitoring testing area by checking-in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup.
Providing status updates to the Delivery Services Manager weekly, or more frequently, if necessary.
Escalating any issues to the Delivery Services Manager in a timely manner.
Staying abreast of content requirements in the agreed subject matter areas.
Will be asked to help assist instructors in classes. Including but not limited to handing out papers, helping students with computers and, safety in the lab. If candidate excels may be considered for instructor role when coming direct depending on needs at the time of hire.
Skills and Knowledge Requirements
Minimum of one year of experience in customer service.
Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.
Strong interpersonal, communication, and organizational skills.
Ability to work independently or as a team.
Strong customer service skills.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

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