Sensata is currently seeking a Customer Service Representative (CSR) to join our growing team of Aerospace professionals. As a critical part of day-to-day business operations, the Customer Service Representative is responsible for interfacing with customers and maintaining positive relations through all points of the sales cycle. The CSR is also responsible for coordinating with various functions to ensure customer requests are handled appropriately and in a timely manner.
Responsibilities :
Daily communication with customers regarding orders, schedule changes and overall status through production cycle
Management of designated customers' orders and dynamic schedules through customer-enabled portals
Detailed order review and order entry into Sensata ERP system
Maintenance of customer-specific records in Sensata ERP system
Liaise with cross-functional teams such as production, planning, sales and accounting to ensure customer requests are handled appropriately
Resolving production scheduling, shipping or invoicing problems
Administration of customer product returns, determining validity of warranty claims and working with customer on repair quote if necessary
Maintaining voice of customer reporting including customer scorecards and resolution of claims if necessary
Recognition of add-on business opportunities
Bachelors degree (preferred)
3-5 years in customer service experience (preferably aerospace or other high-tech manufacturing)
Excellent computer skills including Microsoft Office applications and any experience with Oracle based products is a plus
Strong communication and inter-personal skills are a must
Strong understanding of supply chain processes, MRP/ERP systems (e.g., SAP, Oracle), and program lifecycle requirements.
Proven track record managing high-value accounts and working across departments to meet delivery, cost, and quality targets.
If you're from a Planning or Buying background and enjoy interacting with customers, influencing supply chain outcomes, and having a seat at the table in program execution-this role gives you that opportunity.
Support contract execution with insights into capacity, inventory levels, and purchasing constraints.
Ensure full compliance with ITAR, EAR, DFARS , and program-specific requirements; support internal audits and regulatory reviews.
Analyze order trends, delivery performance, and customer satisfaction data to drive service improvements and support operational planning.
Hourly Base Pay Range:
$26.80 - $36.86
This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.
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Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for 'those gifted with sense'. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.
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Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
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Diversity Statement
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all @types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
