Description
Summary
The Administrative Assistant directly reports to the Associate Director of Admissions and primarily serves as the office receptionist, delivering exceptional customer service to office visitors, applicants, students, and the general public. Additionally, this individual will provide support to the staff as needed in the execution of all functions and responsibilities associated with the Office of Admissions.
Essential Duties and Responsibilities
Create and maintain a customer service environment in the Office of Admissions with both external constituents (prospective students, applicants, parents, and interviewers) and internal colleagues (Office of Admissions team members as well as MWU faculty, staff, and students).
Provide primary telephone and reception support for the Office of Admissions to include extensive telephone interaction with prospective students.
Distribute office mail and triage General Admissions email messages.
Perform data entry and maintain admissions information using Slate and internal MWU systems.
Facilitating the correspondence flow with prospective students and applicants.
Assist with the coordination of the daily interview process and the scheduling of advising appointments, interview days, virtual and in-person info sessions and tours.
Place orders to maintain all office supplies and food inventory for interview days and events.
Other duties may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to work in a constant state of alertness and safe manner and have regular, in-person, predictable attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or GED required with at least 1-2 years administrative support experience. One year certificate from a college or technical school and/or associate degree with 3-5 years of relevant work experience desired. Experience working in a team environment and providing strong customer service, as well as possessing excellent written and verbal communication skills is essential.
Computer Skills
Computer proficiency in MS Office (Word, Excel, Access, Outlook). Slate experience preferred.
Reasoning Ability
Intermediate skills: Ability to apply common-sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally required to stand, walk, use hands to handle or feel and reach with hands and arms. The employee is regularly required to sit, talk and hear. The employee must occasionally lift and /or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois, and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech-language pathology, biomedical sciences, and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the healthcare team, service, interdisciplinary scholarly activity, and personal growth.
We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability, and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care accounts. We offer a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days. We offer a 403(b)-retirement plan, tuition reimbursement, childcare subsidy reimbursement program, identity theft protection, and an employee assistance program. Wellness is important to us, and we offer a wellness facility on-site with a fully equipped fitness facility.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke-Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.
Qualifications
Education
Required
High School or better
Experience
Required
1-2 years administrative support experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
