Intake Specialist - Intake

Person Centered Services • Rochester, NY • 3w ago

Why Work for Person Centered Services?

When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.

Benefits for full-time positions include:

20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!

13 Paid Holidays

Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)

401(k) - the Company matches 50% of the first 6% up to a maximum of 3%

Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!

Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!

Professional development opportunities including mentorship program options and ongoing coaching

Intake Specialist - Hybrid

Position Summary

Admits new individuals with developmental disabilities to services offered under the OPWDD system, and the health home services. Assists individuals with the OPWDD eligibility determination process.

Essential Functions

Serves as the initial contact for all persons inquiring about services. Conducts intake for applicants applying for agency services.

Assists individuals with the New York State OPWDD eligibility process according to State requirements.

Prepares eligibility application for OPWDD review. Submits eligibility applications to the DDRO. Maintains communication with DDRO eligibility office and provides follow up as requested.

Provides guidance to individuals and families with applying for necessary benefits and entitlements.

Provides guidance to individuals and families and linkages to necessary community supports.

Enrolls new individuals in EMR database.

Maintains required individual records in EMR, including case notes. Completes program registration submissions in CHOICES database system.

Completes Health Home enrollment paperwork and prepares files for Health Home/Care Coordination or HCBS Case Management service enrollment. Enrolls new individuals using CHOICES database system.

Serves as a mentor to new program staff and assist as needed.

Conducts community outreach and education as assigned.

Monitors individual satisfaction with supports and services.

Ensures case files are in compliance with regulation and policy.

Provide quality driven, cost effective, culturally appropriate services.

Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company's commitment to diversity, equity, and inclusion.

Other related duties, as may be assigned by the Intake Supervisor and/or Intake Manager.

Other Duties

Commits to a respectful, just, and supportive environment for individuals and team members aligning with the organization's commitment to inclusion and belonging.

Other duties as necessary or assigned.

Knowledge, Skills, and Abilities

Knowledge of developmental disabilities, chronic disease and social determinants of health.

Strong knowledge of OPWDD funded services and supports.

Experience with motivational interviewing.

Experience writing SMART goals.

Knowledgeable of person-centered planning regulations.

Ability to build relationships and effectively communicate.

Encourages community integration.

Demonstrates cultural competence.

Demonstrates ethical and professional responsibilities and boundaries.

Demonstrates capacity to use Health Information Technology to link services and facilitate communication.

Knowledge of confidentiality regulations.

Organizational and time management skills

Ability to prioritize.

Proactively approaches professional responsibilities.

Completes work in a timely manner.

Position Requirements

Bachelor's degree with 2 years relevant experience OR a Licensed Registered Nurse with 2 years relevant experience OR A Master's degree with 1 year relevant experience.

View Full Job Description (https://personcenteredservices.com/wp-content/uploads/2025/05/Intake-Specialist-FinalApproved-May2025.pdf)

Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Job Details

Pay Type Hourly

Hiring Rate 23.5 USD

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