Customer Service Representative; Manufacturing, Life Sciences; Beaverton, MI; 1st Shift
If you want to discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.
We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.
The Customer Service Representative (CSR) role serves as a critical partner between global BPS customers within a specific Life Sciences site's supporting departments and external customers. This role will be the point of contact for order management, change control communication management, pricing, quotations, part builds, quality complaints, scheduling, credit issues, and shipping. He or she works closely together with his / her internal departments within the same site and time zone. This role needs to have the ability to be agile, investigate key internal/external customer requirements, drive resolution and respond quickly with solutions providing accurate and timely information regarding customer needs to satisfy the customer.
This role will use his / her judgement to determine how to communicate information to the customers based on the complexity of the information to be conveyed, their knowledge of their customers' learning styles, customer preferences and best practices on behalf of Saint-Gobain. This role must anticipate customer needs to offer out of the box solutions. To accomplish this responsibility, this role must examine any documentation, email or solution provided to ensure it meets the customers' original request and does not create further actions, questions or unanswered needs. This role will be driven by empathy analyzing all document content and ensuring he / she understands all content or pushes back for clarity where needed before distribution to our customers. This role will proactively prepare answers to potential questions prior to the initial communication contact.
Minimum High School diploma or GED; required.
Bachelor's degree is preferred.
1-3 years of customer service experience in a manufacturing or technical environment; required.
Proficient in Microsoft Office Suite (Excel, Word, Outlook); required.
Capable of reading and understanding blueprints and part drawings; preferred.
Experience with any Enterprise Resource Planning (ERP) Software (Experience with QAD is a Plus); preferred.
Experience with Customer Relationship Management Software (Salesforce.com experience is a Plus); preferred.
Employees have the flexibility to choose the benefits that best fit their individual needs.
Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.
Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave
Retirement and Protection - Helping to make the future life you want a reality.
401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
Additional Benefits - Helping shape the experience and impact you want
Commuter Benefits
Group Legal
Identity Theft Protection
Auto and Home Insurance
Pet Insurance and Discounts
Back-up Child & Elder Care
PerkSpot Employee Discount Program
Saint-Gobain's innovations touch almost every major industry around the world. Within its Life Sciences division, teams are solving critical problems for customers who are getting life-saving medical devices to the frontlines of healthcare, discovering essential medications, and nourishing and connecting the world through consumer, industrial and electronics applications. As one of the world's leading producers of high-performance polymer products, we improve lives by making simple experiences better and being there in life's critical moments.
Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we've learned working together makes good ideas, great ones.
With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.
Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you're empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.
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Join Us at Saint-Gobain Life Sciences. Together, we'll create a better life.
Click here to Explore more opportunities within Saint-Gobain Life Sciences. (https://careers.saint-gobain-northamerica.com/career-search/?pg=1&search=Life%20Sciences)
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
