Mercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in Clare, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to build a career in banking with a stable and respected financial institution? If so, please read on.

Who We Are

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 6 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve.

We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible.

Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting.

Customer Service Representative: Rewards and Benefits

Some of the medical and wellbeing benefits we provide are:

Multiple medical, dental, and vision plans to choose from

Flexible Spending Accounts (FSA)

Paid Time Off: 3 weeks paid vacation, sick time to care of yourself and your family, 10 paid holidays and a Giving Day to do work that you are passionate about in your community.

Company Paid Life Insurance of 3 times your annual salary.

Employee Assistance Program (EAP)

Adoption and IVF Assistance

Fitness Equipment Purchase Plan

We also provide many opportunities to invest in your financial wellness and career development by providing:

401(k) match at 100% up to the first 5% of your contribution

Employee Stock Purchase Plan

529 College Savings Plans

Discounted bank services

Legal protection

Tuition Reimbursement

Exceptional training, and development opportunities tailored to your career interests and goals.

Customer Service Representative: Responsibilities and Daily Duties

As a Customer Service Representative, you will interact with people all day. Customers will be happy to see your smiling face in the office when they enter the branch. Your top priority will be to provide them with an exceptional sales and service experience. You will be tooled with the knowledge and resources to be able to assist customers with their financial needs. Each customer is unique and your job will be to ask questions and listen to be able to provide banking solutions that meet their unique needs.

You are motivated to achieve your goals and you cheer on your co-workers to meet theirs too. You will wear multiple hats and are prepared to fill in at the Teller Line or assist your manager with various projects as needed. Yo

Mercantile Bank

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