Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As a Software Engineer , you will be part of the production group within the COSMOS Claims Engine team. Your responsibilities will include assisting with incident resolution and facilitating communication between the COSMOS team and the business partners.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Ticket Management: Monitor and prioritize incoming ServiceNow tickets related to application breaks and information requests
Issue Diagnosis: Analyze and diagnose issues reported in the tickets, identifying root causes
Mainframe Operations: Execute necessary commands and scripts on the IBM mainframe to resolve issues
Code Debugging: Debug and troubleshoot application code running on the mainframe
System Monitoring: Continuously monitor the mainframe system for performance and stability
Documentation: Document the resolution process and update ticket status in ServiceNow
Communication: Communicate with stakeholders, including users and other IT teams, to provide updates and gather additional information if needed
Compliance: Ensure all actions comply with organizational policies and industry regulations
Proactive Maintenance: Perform regular maintenance tasks to prevent future application breaks
Training and Support: Provide guidance and support to junior team members and end-users
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
3+ years of experience working with IBM mainframe systems, including z/OS, JCL, and TSO/ISPF
3+ years of experience working in mainframe programming languages such as COBOL, PL/I, and Assembler
3+ years of experience with mainframe databases like DB2 and IMS
1 + years of experience in processing and resolving medical claims
Preferred Qualifications:
ServiceNow Expertise: Experience with ServiceNow for ticket management and workflow automation
Problem-Solving Skills: Strong analytical and troubleshooting abilities to diagnose and resolve issues
Scripting Skills: Ability to write and execute scripts for automation and issue resolution
System Monitoring: Experience with mainframe monitoring tools and techniques
Communication Skills: Effective communication to interact with stakeholders and document resolutions
Attention to Detail: Precision in diagnosing issues and implementing fixes
Compliance Awareness: Understanding of industry regulations and organizational policies related to mainframe operations
Member Enrollment: Knowledge of member enrollment processes and systems
Provider Contracting: Familiarity with provider contracting, including both participating (PAR) and non-participating (non-PAR) providers
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
RPO #GREEN
