Overview
To plan, manage, and execute all aspects of life-cycle projects from inception through implementation. To develop project plans and deliver solutions on schedule and within budget in support of service innovations and organizational and process changes/enhancements.
Digital Notification Services Project Manager Opportunity
Digital Notification Services (DNS) is a small but mighty cross-functional team within the Navy Federal Marketing Department, responsible for creating and delivering critical, time-sensitive messages that help our members make informed financial decisions. We are currently seeking a new Project Manager to help elevate our capabilities and processes as we continue to improve the speed and efficiency of delivering non-marketing messages to our members.
The ideal candidate will thrive in a fast-paced environment and have the experience and skills needed to lead high-visibility projects across the organization. Extremely well-organized and comfortable working across multiple levels of the credit union, they will bring exceptional stakeholder management skills, strong attention to detail, and a proven ability to manage complex initiatives. Experience leading agile teams is a must. The Project Manager will play a key role in helping DNS transition to an Agile delivery model, driving improvements in collaboration, flexibility, and responsiveness. A strong commitment to member experience and a hands-on approach to team leadership are essential for success in this role. If you're passionate about operational excellence, energized by high-impact work, and ready to help shape the future of member communications at Navy Federal, we'd love to hear from you.
Responsibilities
Ensures effective management of projects from inception through implementation
Defines, develops and executes project plans, including scope definition, expectations, activities, cost estimates, and schedules
Works with the business group to determine and understand business requirements
Manages projects from concept through the planning, analysis, design, testing, implementation, and transition phases
Develops clear and concise "big picture" of projects within Navy Federal organizational goals
Directs and leads Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and training
Manages project budgets including risk and impact of changes to project plans
Identifies and minimizes project risks or constraints that would impact project deliverables
Identifies, communicates, and resolves branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives
Maintains/archives project documentation
Ensures project deliverables are met in accordance with customers' expectations
Sets, manages, and communicates client expectations for the project
Oversees project progress to ensure project documentation and schedules are in compliance with previously agreed requirements and standards
Identifies, escalates and/or resolves issues associated with project(s) ensuring deliverables conform to established quality and schedules
Monitors and controls risks to ensure timelines are met and project goals are attained
Facilitates project team and client meetings for the resolution of project issues
Provides project status reports to management
Ensures success of projects by working closely with Procurement regarding vendor contracts
Works closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management
Manages contracts' quality assurance, including contract administration and execution
Manages contract budget, cost control mechanisms and Change control
Serves as primary point of contact for project management and related issues.
Secures resources and ensures optimum utilization of those resources, meeting budgetary requirements
Allocates project team assignments to ensure accountability, establishes a team environment, manages personnel changes, and executes the training plan
Manages, executes, and communicates project plan, changes, direction, approach, and priorities based on changing business requirements, circumstances, new information and/or budget considerations to stakeholders
Establishes team objectives and assignments, reviews work products, and provides timely feedback to staff regarding performance; may provide input to team members' performance appraisals
Promotes team building and skills development of project team members
Manages small, multiple projects, or portions of a larger project
Identifies, communicates, escalates, and resolves project issues and risks to branch/division management
Provides guidance to help team members and stakeholders
Fosters relationships with staff, peers, and business unit
Participates in contract management efforts, including contract development, monitoring and issue resolution
Performs other related duties as assigned
Qualifications
Experience in progressively responsible administrative positions that demonstrate the ability to work independently and manage multiple priorities effectively
Experience working with all levels of employees, management, stakeholders, and vendors
Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, and database applications)
Effective planning, organizational, and problem solving skills
Effective interpersonal, verbal, and written communication skills
Demonstrated skill in exercising initiative, good judgment, and making sound and timely decisions
Demonstrated skill achieving goals and objectives
Desired Qualifcation(s)
Experience managing projects using Azure DevOps (ADO) and Adobe Workfront for backlog management, sprint planning, task tracking, and reporting. Scrum Master certification and experience a strong plus
Experience coordinating cross-functional teams, including developers, designers, and business stakeholders
Excellent communication and stakeholder management skills, especially in fast-paced or matrixed environments. Comfortable with reporting to leadership on project status, risks, and escalations with data-driven updates
Technical acumen, able to understand software development lifecycles (SDLC) and basic infrastructure concepts
Strong organizational and problem-solving skills, with the ability to manage multiple priorities and deadlines simultaneously
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 24798
