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Hotel Operations Supervisor

Golden Route Operations • Las Vegas, NV • 2w ago

City

Las Vegas

State

Shift

Varies

Type of Shift

Full Time

Department

Hotel Ops (excluding Housekeeping & EVS)

Hotel Operations Supervisor The Strat (Las Vegas, NV)

Description:

Summary:

As the Hotel Supervisor, your responsibility includes supervising, coordinating, and directing daily activities of the Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. Additionally, you provide support to division leadership in the administration of each department, aiding in maximizing guest satisfaction and team member productivity.

Essential Functions and Responsibilities:

Train and supervise team members on their assigned shifts

Supervise the operation of VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency and high quality service is provided to guests

Maintain established effective controls to ensure adherence to department guidelines and recommend any changes to ensure maximum service, efficiency, and security of company funds

Investigate and correct any shortages and errors

Work with hotel leadership team in planning for hotel promotions, special events, and sales groups to ensure maximum utilization of room and block rates

Recommend changes in room rates as required

Investigate and resolve guest complaints and concerns and follow up with involved parties to resolve the matter to the guest's satisfaction

Maintain established credit policies and take appropriate action in obtaining payments when guest ledger accounts exceed normal limits and assist in any collection problems on overdue accounts

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Requirements:

Qualifications

At least 1 year of experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred

Previous Front Desk or VIP Services experience preferred

Strong knowledge of LMS preferred

Must be able to prioritize and work with little direction or supervision

Experience with effective organization and time management involving multiple priorities

Ability to effectively communicate in small and large group settings as well as one-on-one

Experience providing high level of guest service

Ability to access and input information using a moderately complex computer system

At least 21 Years of Age

High school diploma or equivalent required

Bachelor's or Associate degree in Hotel Management or similar preferred

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Nevada Gaming Registration

Physical Requirements

Occasionally push/pull up to 25lbs

Occasionally lift and/or carry up to 25lbs at floor, knee, waist, and chest levels

Occasionally squat, kneel, reach, bend, twist

Occasionally sit and work at a desk or computer

Constantly standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Indoor

Smoky

Noisy

Bright flashing lights

Extreme hot & cold temperatures

Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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