IT Support Technician

GRAND GENEVA LLC • Lake Geneva, WI • 5h ago

JOB REQUIREMENTS: Description The Grand Geneva Campus is seeking for an
IT Support Technician to joint our ON-SITE IT Team. If you\'re eager to
showcase your talents at a prestigious, full-service, AAA Four Diamond
resort and make a meaningful impact, an extraordinary career opportunity
awaits you. As an IT Support Technician for you will be responsible for
providing advanced technical assistance and support to end-users. This
includes troubleshooting hardware and software issues, installing and
configuring computer systems, diagnosing and resolving network
connectivity issues, and providing guidance and training to users. The
IT Support Technician may also be responsible for managing and
maintaining IT equipment and systems, as well as assisting with the
implementation of new technologies and upgrades. Grand Geneva in Lake
Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a
Top Resort in the Midwest by Conde Nast Traveler. This award-winning,
all-seasons destination features over 746 guest accommodations, the WELL
Spa & Salon, two championship golf courses, fitness facilities, a ski
hill and terrain park, and 9 unique food and beverage outlets. Our name
in the area means home, family and tradition. We have a strong sense of
tradition, and we\'re looking to create a strong, bright future - a
future that includes you. What will you be doing? Provide second tier
technical support and incident management for the corporate office and
hotel employees. Escalate the most complex technical problems to higher
tier support. Respond to urgent situations while remaining calm and
positive. Manage mobile device, PC/laptop, acquisition, set up, and
delivery. Successfully meet goals while staying within budget and
timeline. Provide LAN/WAN/Wireless incident management. Troubleshoot and
resolve hardware, software and application incidents for 3rd party
service vendors. Provide incident management for hotel specific
technologies. Document all asset management changes and ensure all
incidents and requests are recorded using corporate ticketing systems.
Perform advanced technical work on cross team projects as assigned.
Manage Print Server Environment. Escalate advanced technical problems to
higher tier functions. Remain aware of current information system trends
and technologies. Perform other duties assigned. What do you bring to
the role? Requires a High School Diploma, G.E.D or equivalent Requires
2 - 5 years previous Help Desk, Technical Support or System
Administrator experience Excellent incident identification and problem
solving skills Excellent verbal and written communication skills Ability
to interact professionally and effectively with all levels Must be
strong at both working as part of a team and independently as required
Ability to prioritize workload based on business needs and meet deadline
Patience, flexibility, and ability to handle pressure in a fast-paced,
high volume... For full info follow application link. ***
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/92BC9354C8594612

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