Customer Service - Call Center Representative

Closets By Design, Inc • Bethel, CT • 3d ago

Do you have excellent communication skills, a customer-first attitude, and an attention to detail? Are you ready to join a team where every call is an opportunity to leave a lasting impression? We're looking for candidates with a proactive approach and a strong sense of responsibility-does this sound like you? Are you someone who takes pride in going the extra mile to deliver quality work? If so, then you deserve to learn more about this opportunity! Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide superior customer service. Job Responsibilities We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Call Center Representative. The Call Center Representative plays a crucial role in the smooth functioning of our daily operations. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Job Requirements Customer Interaction: Handle incoming customer inquiries via phone and email in a courteous and professional manner. Provide accurate information regarding products, services, policies, and procedures. Greet visitors and provide assistance Administrative Support: Ordering and maintaining office supplies and equipment. Handling incoming and outgoing mail and packages. Problem Resolution: Escalate complex issues to the appropriate departments for resolution. Follow up with customers to ensure their concerns are resolved satisfactorily. Documentation and Data Entry Support: Maintain and enter detailed records of customer interactions, comments, and customer orders in our CRM system. Update customer information and ensure data accuracy. Maintaining and organizing physical and digital files and records. Preparing and editing documents, and reports Team Collaboration: Work closely with other departments to ensure seamless customer experiences. Deliver administrative support for office staff, sales team and production/installation departments Manage designers' appointment calendars Quality Assurance: Adhere to customer service policies and procedures. Meet or exceed performance goals related to customer satisfaction, quality, and productivity. Qualifications: Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school diploma or equivalent is required; college degree preferred. Proficiency in Microsoft Office and CRM systems. Benefits: Competitive salary. Health, dental, and vision insurance. 401K Paid time off and holidays. * Career development opportunities. If you're ready to bring your enthusiasm and skills to a team that values your contributions, we'd love to hear from you. Apply now and take the first step in building a rewarding career with us!

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