Help Desk Analyst I

Robert Half • Ramsey, MN • 3w ago

Description

We are looking for a dedicated Help Desk Analyst who will be responsible for supporting hardware and software systems, troubleshooting technical issues, and maintaining a smooth desktop environment for end-users. This position offers an excellent opportunity to contribute to our IT operations and provide exceptional technical support.

Responsibilities:

Install, configure, and update software to ensure optimal performance.

Diagnose and resolve hardware issues, including relocating and repairing equipment as needed.

Provide end-user assistance by troubleshooting software problems and answering technical inquiries.

Maintain accurate records of IT assets and ensure their proper functioning.

Manage user accounts, permissions, and access levels to ensure system security.

Deliver training sessions on applications such as Office, Windows 10, and the Service Management System.

Assist in the implementation, support, and training of third-party applications.

Offer remote technical support to off-site users and locations as required.

Perform additional IT-related tasks as assigned by the manager to support overall operations.

Requirements - Proficiency in working with Microsoft Windows 10.

Strong problem-solving skills and the ability to troubleshoot hardware and software issues.

Basic understanding of user account management and system security.

Familiarity with IT asset maintenance and record-keeping.

Effective communication skills to provide technical support and training to end-users.

Ability to support and implement third-party applications.

Willingness to provide remote technical support when necessary. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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