Technical Support Specialist I

RYTEC CORPORATION • Jackson, WI • 16h ago

JOB REQUIREMENTS: Job Details Division: Rytec Corporation Location:
Jackson, WI, United States Other Available Locations: N/A Welcome to
Nucor, where our unique culture sets us apart. Joining Nucor means
becoming part of North America\'s largest steel and steel products
manufacturer, offering unmatched career opportunities and stability. We
are known for our innovative sustainability practices and are the
continent\'s largest recycler. Our vibrant culture, built on personal
connections and teamwork, empowers every team member with the freedom to
innovate and contribute to our collective success. Experience a
workplace where safety, efficiency, and meaningful personal connections
define every day, enriching both our teammates and the communities we
serve. Nucor supports its teammates with top-tier benefits like Medical,
Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit
sharing, Pay-for-performance bonuses, Paid parental leave, Tuition
reimbursement, Stock program, Scholarships and more. Basic Job
Functions: SUMMARY: The Technical Support Specialist I is responsible
for providing technical problem resolution to the dealers and end-users.
The Technical Support Specialist will strive to provide the highest
level of customer service, by clearly communicating technical solutions
in a user-friendly, professional manner. Provide technical support
resolution via phone and email with end-users, contractors and dealer
network Resolve electrical and mechanical problems that could be
encountered before, during, and after product installation Communicate
and coordinate with internal departments to ensure accurate resolution
in a timely manner Accurately process and properly record call and email
transactions utilizing computer software programs Assist in department
process improvements to maintain and improve upon the industry leading
Technical Support experience Assist Engineering on R&D projects both in
house and in the field Offer technical guidance to the Parts department
involving custom orders Travel occasionally to customer sites to resolve
problems that need onsite assistance Safety is the most important part
of all jobs within Nucor; therefore, candidates must be able to
demonstrate the ability to initiate, lead, and uphold safety policies,
practices, procedures, and housekeeping standards at all times. Minimum
Qualifications: Preferred Qualifications: Associate\'s degree or
equivalent from two-year College or Technical school desired; or two to
four years related customer service/troubleshooting experience and/or
training; or equivalent combination of education and experience. Must
have supervisor and/or manager recommendation and must be able to
perform all essential functions of the job with or without a reasonable
accommodation. Nucor is an Equal Opportunity/Affirmative Action Employer
-... For full info follow application link. Equal Opportunity Employer:
Minorities, Women, Veterans, Disabilities *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/3691D34AB7CC421B

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