Customer Service Representative

Aston Carter • Chester, NY • 1d ago

Job Title: Customer Service Representative

Job Description

As a Field Support Center Representative, you will play a central role in assisting field technicians who are installing and supporting high-speed internet services in customer homes. You will be responsible for compiling the daily workload for technicians and assigning work orders for various job @types, including service installations, changes, trouble calls, and disconnections. Your support will ensure timely installations, resolutions, and overall customer satisfaction.

Responsibilities

Dispatch service technicians, installers, and other technical personnel using Work Force Management tools, phones, and other technologies.

Review customer account information and input appropriate data regarding reschedule dates, service changes, and trouble call information using CRT/computer.

Monitor field technicians' locations and routes throughout the day.

Close technician and installer jobs and add equipment or services to customer accounts as necessary.

Maintain database and system accuracy by ensuring customer account records reflect the work completed in the field each day.

Reschedule missed appointments at a time convenient for the customer.

Compile, maintain, and prepare various required operational reports, logs, and files.

Essential Skills

Customer service

Data entry

Proficiency in Microsoft applications

Experience with inbound calls

Additional Skills & Qualifications

1 to 2 years of prior work experience in a customer-facing role

High School Diploma or GED required

Work Environment

The role offers flexible hours from 8:00am to 9:00pm Monday to Friday, and 8:00am to 11:00pm on Saturdays, with Saturdays being mandatory. You can opt for either a 5-day, 8-hour schedule or a 4-day, 10-hour schedule, based on business needs. After six months, the position transitions to being 75% remote, with Saturdays always remote. Mandatory training is conducted during the first four weeks, Monday to Friday from 8:30AM to 5:30PM. The business casual work environment is located in Chester, NY, within a corporate office setting that resembles an office rather than a call center. The facility includes a gym and cafe on-site. Benefits include cable internet and TV reimbursement, eligible after 60 days.

Pay and Benefits

The pay range for this position is $18.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Chester,NY.

Application Deadline

This position is anticipated to close on May 23, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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