Customer Service Representative

Robert Half • Carmel, IN • 6h ago

Description

We are looking for a dedicated Customer Service Representative to join a logistics team in Carmel, Indiana. This is a Contract to permanent position, offering an excellent opportunity to build a rewarding career in a dynamic and fast-paced environment. The role involves handling both outbound and inbound calls, ensuring seamless coordination for vehicle transportation services.

Responsibilities:

Make outbound calls to customers to schedule vehicle transportation services.

Handle inbound calls to address customer inquiries and provide support.

Coordinate with carriers to arrange vehicle transports efficiently.

Maintain accurate records of transportation arrangements using order entry systems.

Communicate with customers via email to confirm schedules and provide updates.

Utilize Microsoft Excel and Word to organize and track logistics information.

Ensure timely and detail-oriented scheduling of appointments related to transportation services.

Collaborate with team members to resolve customer concerns and logistical challenges.

Follow company protocols to ensure high-quality customer service.

Provide exceptional support in a call center environment while adhering to industry standards.

Requirements - Proven experience in customer service or call center operations.

Proficiency in handling inbound and outbound calls.

Strong skills in data entry and order processing.

Familiarity with logistics or transportation industry practices.

Competence in using Microsoft Excel and Word for documentation and tracking.

Excellent written and verbal communication skills, including email correspondence.

Ability to schedule appointments and manage time effectively.

Detail-oriented with the ability to multitask in a fast-paced environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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