Host

The Otesaga Resort Hotel • Cooperstown, NY • 2d ago

Essential Functions:

A Host's duties primarily focus on ensuring the guests have a positive experience as soon as they enter the restaurant. Hosts are responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.

Essential Job Functions

To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Delivering to-go food and beverage orders to guests.

Keeping all work areas clean & organized, re-stocking service stands.

Addresses complaints promptly in a courteous manner and notifies leadership of any issues.

Greeting customers as they walk into the restaurant.

Helping guests with reservations and guiding them to their table

Giving guests accurate wait time estimates and seating them in the waiting area

Providing customers with menus and answering any initial questions they may have.

Optimizing seating at different tables to ensure even workload for wait staff.

Answering phones and scheduling reservations with large parties

Provides prompt and courteous service and is cordial to all team members and guests.

Completes all other tasks and duties as assigned.

Ensure compliance with standards of operation and standards of service at all times throughout the hotel.

Ensure that host areas are maintained in a neat, clean, and orderly fashion.

Contribute regularly with service improvements to maintain and improve performance.

Participate and contribute to the ongoing training requirements.

Comply with all health, safety, and hygiene standards and policies.

Required Experience:

The person in this position needs to:

Minimum 16 years of age.

Excellent organizational skills.

Detail oriented with ability to prioritize tasks.

Reliably commute or plan to relocate before starting work.

Knowledge, Skills, & Abilities

A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.

Maintain professional presentation (must adhere to company and department dress code)

Ability to think clearly in a fast-paced work environment.

Outstanding guest service skills

Ability to clearly communicate both verbally and in writing.

Physical Requirements:

These physical requirements for this position may be accomplished with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 40 pounds. The employee will also frequently ascend and descend stairs when moving between the dining rooms and the storage areas. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor beverage and food quality and quantity.

Work Conditions: The position will be required to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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