Sr. Product Operations Manager

Adobe Inc. • Lehi, UT • 22h ago

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Strategic Product Operations Job Description

Position Summary

The Ultimate Success offering is a service that supports the Adobe Digital Experience and Digital Media product suites. These services are used to proactively maintain healthy technical structures and reactively triage issues as they arise.

As a Strategic Product Operations Manager you will be guided by a commitment to understand our customers' unique needs and goals. We enable product execution for the Ultimate Success product and guide Ultimate Success delivery teams with precision and agility so they can focus on serving our end customers quickly and efficiently. We strive for flawless implementation of strategic internal initiatives and the timely delivery of solutions that exceed our customers' expectations.

Preferred Qualifications

10 years of experience building and executing scaled global technical teams and/or internal operations teams.

Experience in project management, product management, operations management and/or vendor management.

Gathering and analyzing product usage data, customer feedback, and market trends to identify areas for improvement and inform product strategy.

Streamlining product development workflows, including feature prioritization, launch processes, and post-launch monitoring.

Acting as a bridge between product, engineering, marketing, and other teams to ensure alignment and effective communication.

Assisting new product team members with understanding product processes, tools, and company goals.

Collecting and analyzing customer feedback to inform product development and improvements.

Presenting data-driven insights to stakeholders, including leadership teams, to guide product strategy.

Expertise in taking complex business challenges and/or solutions and structuring and presenting them in a way that delivers insights and is meaningful for target audience.

Responsibilities

Serve as the regional Ultimate Success delivery team point of contact and drive global knowledge management of processes and internal system usage.

Provide centralized service to Sales Specialists in your region to ensure consistent process and tool management.

Facilitate weekly sessions to review intake requests, work with the business on prioritization and provide internal system and reporting roadmap.

Act as liaison to Ultimate Success Delivery teams into internal support paths. Work with internal stakeholders to identify initiatives needed to drive efficiencies and business goals.

Ensure all requirements for internal systems, tools, processes, and reporting are funnelled into the internal operations teams. Own gathering business requirements and contribute to global prioritisation needed to implement the changes and maintain global standardisation.

Act as the key contributor into our internal enablement and change management framework. You will help craft the internal messaging and enablement plan so it... For full info follow application link.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workpl ace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

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