Principal Technical Support Engineer

Pegasystems • Providence, RI • 20h ago

Job Category: Information Technology

Location: US - Maine - Remote | US - Massachusetts - Remote | US - Massachusetts - Waltham | US - New Hampshire - Remote | US - Rhode Island - Remote

Meet Our Team:

We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

US Citizenship required to support FedRamp

Picture Yourself at Pega:

Pega is changing the way the world builds software. In this role you will - The Principal Technical Solutions Engineer (PTSE) is the person, the experts go for help. PTSEs work directly with Pegasystems' staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.

What You'll Do at Pega:

You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.

Who You Are:

Should be ready to work in Support coverage in 24x7 rotational shifts

Due to the nature of the work with FedRamp, US Citizenship is required

Strong analytical and problem-solving skills.

Bachelors or master's degree in computer science and Engineering or equivalent

Ability to identify, propose and implement solutions and ability to work in a flexible, team environment

Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture

Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict

Proven ability to interact directly with customers at all levels

Demonstrated customer-facing skills including expectation management, communication skills, information management

Demonstrated effective oral and written communication skills, including poise in pressure situations

Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)

Troubleshooting and debugging experience would be an added advantage

What You've Accomplished:

5+ years of experience in a technical role involving Java, J2EE expertise and databases programming experience.

4+ years of experience as a Java, J2EE software developer

2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration

Demonstrated ability to successfully interact in technical discussions.

Pega Offers You:

Gartner Analyst acclaimed technology leadership across our categories of products

Continuous learning and development opportunities

An innovative, inclusive, agile, flexible, and fun work environment

Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

LI-KH2

Job ID: 21806

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity

Similar Jobs

Advanced Manufacturing Quality Engineer

GE Aerospace • Providence, RI • 10h ago

IT & Engineering

Job Description Summary The Rotating Parts and Compressor Airfoils (RPCA) Advanced Manufacturing Quality Engineer will drive Management of Change and deployment of Advanced Product Quality Planning (APQP) within the inte...

10h ago

Go to Apply

Software Engineer V

Indeed • Providence, RI • 14h ago

IT & Engineering

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

14h ago

Go to Apply

Senior Software Engineer - IAM

Humana • Providence, RI • 14h ago

IT & Engineering

Become a part of our caring community and help us put health first As a Senior ForgeRock Engineer, you will support Humana's Consumer (B2C & B2B) Identity & Access Management (IAM) platform, helping centralize di...

14h ago

Go to Apply

Database Administrator (Remote)

GovCIO • Providence, RI • 20h ago

IT & Engineering

Overview GovCIO is currently hiring a talented and experienced Database Engineer to focus on designing, implementing, andoptimizingSQL server and database solutions to support Veterans Affairs operational needs. This pos...

20h ago

Go to Apply

Database Administrator (Remote)

GovCIO • Providence, RI • 20h ago

IT & Engineering

20h ago

Go to Apply

Database Administrator (Remote)

GovCIO • Providence, RI • 20h ago

IT & Engineering

20h ago

Go to Apply

Manufacturing Engineer

Zimmer Biomet • Plainville, MA • 1d ago

IT & Engineering

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet produc...

1d ago

Go to Apply

Manufacturing Engineer

Zimmer Biomet • Providence, RI • 1d ago

IT & Engineering

1d ago

Go to Apply

Software Developer 3

Oracle • Providence, RI • 1d ago

IT & Engineering

Job Description Location of the role: Highly Preferred: Nashville, TN Optional: Austin, TX Optional: Broomfield, CO As a Senior Software Engineer at Oracle Cloud Infrastructure, you play a role in the development of key...

1d ago

Go to Apply

Software Developer 3

Oracle • Providence, RI • 1d ago

IT & Engineering

Job Description Oracle Health Applications & Infrastructure (OHAI) is transforming healthcare by leveraging AI and advanced technologies to deliver automated, patient-centric solutions globally. The Oracle Health Dat...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.