Customer Service Representative

Robert Half • McKinney, TX • 1d ago

Description We are looking for a dedicated Customer Service Representative to join our team in McKinney, Texas. In this Contract to permanent position, you will be responsible for supporting customers through efficient communication, accurate order processing, and timely issue resolution. This role requires a proactive and organized individual who can coordinate across teams to ensure customer satisfaction.

Responsibilities:

Handle customer inquiries regarding products, services, pricing, and order statuses with accuracy and professionalism.

Process customer orders efficiently and ensure all details are correctly entered into the system.

Investigate and resolve customer concerns, including order discrepancies, and prepare quality assurance reports as needed.

Collaborate with production teams to align schedules and ensure timely delivery of customer orders.

Facilitate clear and effective communication with internal teams and external customers.

Provide support for shipping and invoicing processes, ensuring accuracy and timeliness.

Assist in scheduling appointments and maintaining organized records.

Cross-train in related areas to provide backup support when necessary.

Perform additional tasks as assigned to contribute to team success. Requirements - Previous experience in customer service, preferably in a call center environment.

Strong skills in handling inbound and outbound calls with a customer-focused approach.

Proficiency in data entry and maintaining accurate records.

Familiarity with Microsoft Word and Excel for documentation and reporting.

Ability to manage email correspondence effectively and professionally.

Experience in order entry and scheduling processes.

Excellent communication and interpersonal skills.

Strong organizational abilities and attention to detail. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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