Technical Advisor, Desktop Operations (IT)

DaVita • Federal Way, WA • 12h ago

Posting Date 05/01/2025 3201 S 323rd St,Federal Way,Washington,98001-5023,United States of America Technical Advisor, Desktop Operations General Purpose of the Job The Technical Advisor, Desktop Operations role will be responsible for providing on-site support for workplace devices, software, and processes for end-users working globally. This position will also be responsible for timely completion of IT problem resolution with a wide variety of clients, including senior-level associates. Essential Duties and Responsibilities Provides in-person support to executives and various customer personas, which allows end-users to receive dedicated support for any IT issue that may occur Leads in troubleshooting for a wide variety of DaVita issued software's and laptop/desktop hardware issues Balances multiple priorities and can adjust to changing working demands and shifting focus. Will manage the routing of escalations and outages that will provide resolution Develops procedures, documenting activities and troubleshooting problems Education and Experience 4 - 6 years' experience in Desktop Operations Bachelor's Degree required Specialized Experience, Education, Training, or Qualifications Working knowledge and experience with Monitoring and Automation tools like: Dynatrace, Operations Bridge Manager, Zabbix, Operations Orchestration, Network Node Manager and similar Working knowledge and experience with: Containers (Kubernetes preferred), Software Defined Networking/NSX Working knowledge and experience with multiple open source middle tier products including but not limited to: CI/CD Toolchains, GitLab, Terraform/Artifactory, Jenkins, Elastic, Splunk, ActiveMQ and others. Working knowledge of converged/hyperconvered platforms About Information Technology The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers. Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen." Why wait? Explore a career with DaVita today. Go to http://careers.davita.com to learn more or apply. To learn more about our Village and the world of dialysis, click here. What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individual

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