Regional Sales Specialist

Zimmer Biomet • Madison, WI • 5h ago

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

The Regional Sales Specialist is responsible for providing support to Field Sales and the Regional Sales Coordinator team ensuring the timely processing of orders and other case related requests, escalation of product availability challenges, and tracking of all case related deliveries.

How You'll Create Impact

Receive and process orders by phone, App, or e-mail within 4 hours of receipt

Assist Regional Sales Coordinator, within their assigned region, when the RSC(s) for that region is

unavailable

Assist the RSCs with scheduling loaners and coordinate surgery coverage, including field transfers and set extensions.

Support timely resolution of customer complaints, concerns, and inquiries.

Review cases per assigned region for accuracy and completeness. Document and communicate any errors.

Track shipped orders keeping field sales representatives informed regarding shipment status and resolve late shipments when requested.

Process proposals/quote requests from specific field sales, as requested.

Resolve routine customer complaints with order status, credit hold, and shipping problems, product upgrades or price adjustments, as required.

Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.

Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.

Ability to work overtime as required to complete assigned projects on time.

Other duties as assigned.

Non-Essential Responsibilities and Duties:

May on occasion assist with Field Inventory Audits

What Makes You Stand Out

For a Regional Sales Support position, a standout candidate blends technical knowledge, sales acumen, and customer-centric communication. This role is the bridge between the sales team, surgeons, hospitals, and internal operations-so the ability to operate in fast-paced, clinical environments is key.

Your Background

Associate Degree (A.A) or equivalent from two-year college or technical school, four-year degree preferred, or equivalent combination of education and/or experience. Previous experience at a medical device company preferred.

1+ years related sales support, customer service, customer facing experience and/or training preferred or relevant experience within the department.

Strong interpersonal skills, ability to influence others, organizational skills, and ability to handle increasing levels of responsibility.

Ability to define problems, collect data, establish facts, draw valid conclusions, and creative problem solve.

Ability to work effectively and efficiently in a team environment.

Experience with SAP (ERP system) preferred.

Travel Expectations

5% overnight travel potential not required.

EOE/M/F/Vet/Disability

Similar Jobs

NetSuite Account Marketing Intern - OVIP

Oracle • Madison, WI • 5h ago

Sales & Marketing

Job Description This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. Account Marketing Intern Descriptio...

5h ago

Go to Apply

Digital Operations Marketing Automation

TDS METROCOM • Madison, WI • 5h ago

Sales & Marketing

JOB REQUIREMENTS: Digital Operations - Marketing Automation Intern Job Locations US-Remote Location ID 2025-24670 Company TDS Telecom Pay Range \$0.00 - \$0.00 Overview At TDS Telecom, our interns are the future of our...

5h ago

Go to Apply

Principal Product Marketing Analyst 4

Oracle • Madison, WI • 5h ago

Sales & Marketing

Job Description Principal Product Marketing Analyst - MySQL and HeatWave (IC3/4) Job description Oracle is seeking an experienced marketer to lead overall product marketing efforts for the MySQL and HeatWave portf...

5h ago

Go to Apply

Sales and Account Associate (SAA)

NATIONAL COOPERATIVERX • Madison, WI • 6h ago

Sales & Marketing

JOB REQUIREMENTS: Collaborate with various Cooperative and PBM staff to support existing Cooperative member relationships, and future sales opportunities. Operate as the point of contact for various activities and respo...

6h ago

Go to Apply

Marketing Internship

SUMMIT CREDIT UNION • Cottage Grove, WI • 1d ago

Sales & Marketing

JOB REQUIREMENTS: Description Job Summary:Summit is seeking a motivated and enthusiastic Digital Marketing Intern to join our team for the summer. This internship offers a unique opportunity to gain hands-on experience...

1d ago

Go to Apply

Marketing Promotion Specialist

SUMMIT CREDIT UNION • Cottage Grove, WI • 1d ago

Sales & Marketing

JOB REQUIREMENTS: Description Join Summit Credit Union as a Marketing Promotions Specialist! Are you a creative, community-focused individual looking to make a difference? Summit Credit Union is seeking a dynamic Market...

1d ago

Go to Apply

Sales Representative

U S CELLULAR CORP • Madison, WI • 1d ago

Sales & Marketing

JOB REQUIREMENTS: About This Role At UScellular, top performers earn \$60k or more a year. Meet your neighbors and help them stay connected. Who knows your town and your community better than you? At UScellular, we beli...

1d ago

Go to Apply

Marketing and Events Specialist

SINGLEWIRE SOFTWARE • Madison, WI • 2d ago

Sales & Marketing

JOB REQUIREMENTS: Who We Are Singlewire Software, based in Madison, Wis., is the developer of InformaCast and Visitor Aware, two solutions that enable organizations to detect threats, notify everyone, and manage inciden...

2d ago

Go to Apply

Sales Engineer

EDB • Madison, WI • 2d ago

Sales & Marketing

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterpris...

2d ago

Go to Apply

Marketing Automation Specialist

Public Consulting Group • Madison, WI • 3d ago

Sales & Marketing

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986,...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.