At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.
What You Can Expect
The Regional Sales Specialist is responsible for providing support to Field Sales and the Regional Sales Coordinator team ensuring the timely processing of orders and other case related requests, escalation of product availability challenges, and tracking of all case related deliveries.
How You'll Create Impact
Receive and process orders by phone, App, or e-mail within 4 hours of receipt
Assist Regional Sales Coordinator, within their assigned region, when the RSC(s) for that region is
unavailable
Assist the RSCs with scheduling loaners and coordinate surgery coverage, including field transfers and set extensions.
Support timely resolution of customer complaints, concerns, and inquiries.
Review cases per assigned region for accuracy and completeness. Document and communicate any errors.
Track shipped orders keeping field sales representatives informed regarding shipment status and resolve late shipments when requested.
Process proposals/quote requests from specific field sales, as requested.
Resolve routine customer complaints with order status, credit hold, and shipping problems, product upgrades or price adjustments, as required.
Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.
Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
Ability to work overtime as required to complete assigned projects on time.
Other duties as assigned.
Non-Essential Responsibilities and Duties:
May on occasion assist with Field Inventory Audits
What Makes You Stand Out
For a Regional Sales Support position, a standout candidate blends technical knowledge, sales acumen, and customer-centric communication. This role is the bridge between the sales team, surgeons, hospitals, and internal operations-so the ability to operate in fast-paced, clinical environments is key.
Your Background
Associate Degree (A.A) or equivalent from two-year college or technical school, four-year degree preferred, or equivalent combination of education and/or experience. Previous experience at a medical device company preferred.
1+ years related sales support, customer service, customer facing experience and/or training preferred or relevant experience within the department.
Strong interpersonal skills, ability to influence others, organizational skills, and ability to handle increasing levels of responsibility.
Ability to define problems, collect data, establish facts, draw valid conclusions, and creative problem solve.
Ability to work effectively and efficiently in a team environment.
Experience with SAP (ERP system) preferred.
Travel Expectations
5% overnight travel potential not required.
EOE/M/F/Vet/Disability
