Regional Sales Specialist

Zimmer Biomet • La Verne, CA • 2d ago

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

The Regional Sales Specialist is responsible for providing support to Field Sales and the Regional Sales Coordinator team ensuring the timely processing of orders and other case related requests, escalation of product availability challenges, and tracking of all case related deliveries.

How You'll Create Impact

Receive and process orders by phone, App, or e-mail within 4 hours of receipt

Assist Regional Sales Coordinator, within their assigned region, when the RSC(s) for that region is

unavailable

Assist the RSCs with scheduling loaners and coordinate surgery coverage, including field transfers and set extensions.

Support timely resolution of customer complaints, concerns, and inquiries.

Review cases per assigned region for accuracy and completeness. Document and communicate any errors.

Track shipped orders keeping field sales representatives informed regarding shipment status and resolve late shipments when requested.

Process proposals/quote requests from specific field sales, as requested.

Resolve routine customer complaints with order status, credit hold, and shipping problems, product upgrades or price adjustments, as required.

Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.

Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.

Ability to work overtime as required to complete assigned projects on time.

Other duties as assigned.

Non-Essential Responsibilities and Duties:

May on occasion assist with Field Inventory Audits

What Makes You Stand Out

For a Regional Sales Support position, a standout candidate blends technical knowledge, sales acumen, and customer-centric communication. This role is the bridge between the sales team, surgeons, hospitals, and internal operations-so the ability to operate in fast-paced, clinical environments is key.

Your Background

Associate Degree (A.A) or equivalent from two-year college or technical school, four-year degree preferred, or equivalent combination of education and/or experience. Previous experience at a medical device company preferred.

1+ years related sales support, customer service, customer facing experience and/or training preferred or relevant experience within the department.

Strong interpersonal skills, ability to influence others, organizational skills, and ability to handle increasing levels of responsibility.

Ability to define problems, collect data, establish facts, draw valid conclusions, and creative problem solve.

Ability to work effectively and efficiently in a team environment.

Experience with SAP (ERP system) preferred.

Travel Expectations

5% overnight travel potential not required.

EOE/M/F/Vet/Disability

Similar Jobs

marketing Coordinator

Kelly Services • Brea, CA • 1d ago

Sales & Marketing

Kelly is seeking a Marketing Coordinator in Brea, with experience in working with social media and administrative tasks. Salary/Pay Rate/Compensation: $25.00 hr. - $29.00 hr. DOE WORK HOURS: 8:00am - 5:00pm [Monday - Fri...

1d ago

Go to Apply

Wireless Sales Pro

Acosta Group • Brea, CA • 1d ago

Sales & Marketing

Wireless Sales Pro General Information Company: PRE-US Location: BREA, California, 92821 Ref #: 89437 Pay Rate: $ 16.50 Experience/skills and/or location may influence position wage rate Function: Brand Advocacy & Sa...

1d ago

Go to Apply

Wireless Sales Pro

Acosta Group • Rancho Cucamonga, CA • 2d ago

Sales & Marketing

Wireless Sales Pro General Information Company: PRE-US Location: RANCHO CUCAMONGA, California, 91739 Ref #: 89800 Pay Rate: $ 16.50 Experience/skills and/or location may influence position wage rate Function: Brand Advoc...

2d ago

Go to Apply

Sales Trainee

Aerotek • City Of Industry, CA • 3d ago

Sales & Marketing

Overview: Actalent connects passion with purpose. We're looking for a highly motivated Entry-Level Sales Trainee to join our team and help us advance the careers of skilled professionals doing impactful work. Building tr...

3d ago

Go to Apply

Sales Associate

ManpowerGroup • Brea, CA • 4d ago

Sales & Marketing

Our client, a leader in the electronics retail industry, is seeking a Retail Sales Associate to join their team. As a Retail Sales Associate, you will be part of the Sales Performance department supporting store operatio...

4d ago

Go to Apply

Wireless Sales Pro

Acosta Group • Chino, CA • 6d ago

Sales & Marketing

Wireless Sales Pro General Information Company: PRE-US Location: CHINO, California, 91710 Ref #: 89723 Pay Rate: $ 16.50 Experience/skills and/or location may influence position wage rate Function: Brand Advocacy & S...

6d ago

Go to Apply

Sales Lead

the Vitamin Shoppe • La Verne, CA • 1w ago

Sales & Marketing

Overview Job Summary: ( Overall purpose and objective of the job) The Sales Lead position is responsible for providing an outstanding 5 STAR service (customer service) to customers while performing operational duties tha...

1w ago

Go to Apply

Sales Assistant

Robert Half • Brea, CA • 1w ago

Sales & Marketing

Description Part-Time Regional Sales Assistant - Chemical Manufacturing & Distribution Flexible Hours | Hybrid Opportunity | Growth-Oriented Team Environment About the Role: Join a dynamic and growing company in the...

1w ago

Go to Apply

Sales Representative

Lawson Products • Chino, CA • 1w ago

Sales & Marketing

Sales Representative City: Chino State/Province: CA Country: United States Division: Sales Job ID: 13610 We're looking for smart, resourceful individuals to join Lawson products as Sales Representatives. Whether you're s...

1w ago

Go to Apply

Marketing and Digital Communications Advisor

Southern California Edison • Irwindale, CA • 1w ago

Sales & Marketing

Join the Clean Energy Revolution Become a Marketing and Digital Communications Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll lead innovative marketing strategies that impact...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.