Position Summary...
Join Walmart/VIZIO and take your career to the next level!
VIZIO's Information Technology team is seeking a Senior Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration to VIZIO. The Senior Specialist Technician, will report to the Supervisor, Deskside Services and provide hands on support to employees in their local office and company-wide employees via remote assistance
What you'll do...
You will support the onboarding of employees during weekly New Hire Orientation meetings and collaborate with other SSTs to provide rotational weekend support.
You'll communicate with team members via Email, MS Teams, and Slack, and provision PC, Mac, and Linux-based hardware for new employees.
You'll provide Level 1 and Level 2 support to users both locally and company-wide through Email, Chat, or Phone, while adhering to established SLAs, policies, and SOPs.
You will assist the Infrastructure and Client Services teams with testing and deploying new hardware, software, and operating systems.
You'll support Video Conferencing Systems and work closely with senior team members and leadership to ensure hardware requirements maximize productivity.
Managing inventory and stocking levels for IT assets at your local office will also be part of your responsibilities.
Additionally, you'll coordinate with the local office manager regarding building access and maintenance of IT-managed office equipment.
Occasional voluntary travel to other U.S. offices may be required, and other tasks may be assigned by team leadership.
What You'll Bring:
You have a minimum education level of a high school diploma and possess an advanced understanding of currently supported Windows and macOS versions, with over a year of experience supporting them.
You also have at least one year of related work experience.
You are a self-starter who thrives in fast-paced, rapidly evolving environments and a hard-working team player with a "no task is too small" mindset.
You're able to explain technical issues to non-technical users and collaborate effectively with software developers by providing accurate solutions and conducting root cause analysis.
You have at least a year of experience using ticketing systems such as Jira and ServiceNow, as well as the Office 365 Admin Center.
You hold a beginner-level understanding of Command Prompt, PowerShell, and Terminal, and you have a solid foundation in Windows and macOS imaging.
You're knowledgeable about self-service software installation tools like Company Portal and ManageEngine, and you understand how to use Active Directory tools.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .
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The hourly wage range for this position is $30.00-$59.00*
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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Distribution Center Management, Help Desk, Information Technology, Installing computer hardware or software, Investigations, Mainframe Technology, Managing challenging workforce issues, Microsoft Office, Project Management, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Associates: Information Technology
CCNA - Cisco Certified Network Administrator - Certification
Primary Location...
180 Montgomery St, San Francisco, CA 94104-4230, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
