Customer Service Supervisor

Piedmont Airlines • Wilkes-Barre, PA • 2d ago

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.

Essential Duties:

Coach and provide career development to the team

Correct non-compliant behavior and impose disciplinary action as required

Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

Manage the operational activities of the department in accordance with established policies and procedures

Manage a staff of team members with varied duties

Administrative duties, including daily/weekly/monthly reports

Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems

Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service

Drive motorized equipment

Provide support when employee absence affects the operation

Job Qualifications & Competencies:

Excellent organizational skills and ability to multi-task

Ability to work independently, set and meet own deadlines

Ability to work well with all levels of management and support staff

Able to defuse conflicts among team members

Familiarity with Microsoft Office Suite

Prior experience with internal controls processes for accountable items

Ability to work a flexible schedule

Preferred Qualifications:

Previous airline management experience

Current Piedmont employee with a minimum six months of service

Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents

Extensive knowledge of QIK

Bachelor's Degree in Aviation, Business, or related field

Work Environment:

Use of computers and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools

Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$17.54/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. _?

I_ n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

May 16, 2025

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone - no matter which job title they hold - is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

If you need a reasonable accommodation for any part of the application process, please email us at PiedmontApplicationAccommodations@aa.com

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