Operations Intern

Chase Plastics • Clarkston, MI • 14h ago

Operations Intern

About the OrganizationAt Chase Plastics, we're real people providing real solutions. It's something we've been doing since 1992, when Kevin and Carole Chase independently set out with nothing more than $2,500 in their pocket and a Detroit-bred work ethic. Their goal then - and now - was to do what big distributors would not: provide quality specialty, engineering and commodity thermoplastics for small- to medium-sized applications - and back it up with outrageous customer service.

Today, customer service is more than a value, it's instilled in our DNA, and it's inherent in everything we do. Just like the day we started, we're committed to providing you:

Real solutions that aren't delayed by red tape or inaction

A partnership based on a genuine understanding of your business and your goals

The tools and resources to help you succeed and thrive

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

LocationClarkston Office

Description

PRIMARY PURPOSE OF POSITION:

To interact with Staff Managers in the Operations Departments of Customer Service, Purchasing, Logistics and Quality. Provide administrative support to each team. Devote full time to the business and affairs of Chase Plastic Services, Inc., and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Responsible for providing friendly, high quality customer service to all customers through the effective management of responsibilities assigned to you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Predictable and dependable attendance is required.

Adhere to the 2-hour call back policy.

Responsible for maintaining Quality Customer Service.

Provide administrative assistance to all managers within the Operations Team as directed.

Assisting the Customer Fulfillment Manager with administrative tasks up to and including, Auditing of Sales Orders for accuracy using F10 window, Sales Order entry support, Sales Order Confirmation Process, Blue Folder Portal Review, Processing of samples and plaques,

Doclink Filing for Customer Service, Quality Certifications and Purchasing.

Update Filing System and ensure updated documents are on file for all Supplier Qualification Documents stored within the Purchasing and Supplier Relations Departments.

Assist Buyers with PO receipts, PO confirmation processing and Bill of Lading receipts in the Prophet21 software system.

Cost Matrix updates, as needed and directed by Purchasing or Supplier Relations Department

Assist with claims filing, tracking of shipments, Public Warehouse Qualification Documents and other administrative tasks determined by the Logistics Manger

Perform special projects or tasks as determined by management in the areas of Customer Service, Purchasing, Logistics, Quality or Supplier Relations.

Serve as a customer advocate within the company to ensure total customer satisfaction

Follow detailed work instructions as defined and provided within each department.

Position Requirements

QUALIFICATIONS:

To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently to meet the needs of the business. The following requirements are representative of minimum levels of the knowledge, training, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE / TRAINING / SKILL and/or ABILITY:

At least two (2) years of customer service experience is required. Experience in an industry related customer service department is preferred. Individual must always practice a high level of integrity in their daily work routine and maintain a professional and positive demeanor at all times. Proficient in the use of all Microsoft® Office software: Word, Excel, Outlook, PowerPoint, Publisher. Excellent organizational skills and the ability to manage multiple projects and prioritize daily tasks. The ability to assume responsibility for projects, exercise initiative and judgment, then implement actions without direct supervision. The ability to read and interpret, and apply common sense understanding to carry out instructions furnished in writing, oral or diagram form using documents such as procedure manuals, work instructions, and software manuals. Effective oral and written communication skills and the ability to communicate to a variety of different audiences. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

PHYSICAL REQUIREMENTS:

Individuals may need to sit or stand as needed. May require walking periodically throughout the day; or reaching above shoulder heights, below the waist or lifting up to 25 pounds as required to file documents or store materials and/or office supplies throughout the work day. Proper lifting techniques required. Finger and wrist dexterity with repetitive motion also required. For the most part, working conditions will be in ambient room temperatures, and lighting and traditional office equipment provided as found in a typical office environment.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Full-Time/Part-Time-unspecified-

Exempt/Non-ExemptNon-Exempt

This position is currently accepting applications.

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